Account Engagement Manager, APAC
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Job Summary
Were looking for an Account Engagement Specialist (AES) for the Japan market. This role will enable millions of SMBs and professional businesses in Japan to get paid globally through Payoneers fast flexible secure and costefficient solutions. The AES drives proactive playbookled scaled customer engagement focused on adoption early growth and light crosssell. This position operates in a massengagement model supported by Ops with additional outreach triggered by customer signals or inbound needs. This role reports to the Team Lead CSM APAC based in South Korea.
Tokyo Hybrid Full Time
What youll do
- Manage and grow existing client relationships in the B2B and ecommerce segments helping build longterm engagement with highvalue users.
- Strengthen existing relationships and create new ones through proactive playbookdriven engagement to maximize acquisition retention and crosssell opportunities.
- Partner closely with Customer Success Managers by identifying and nurturing highpotential customers that can transition into the CSM portfolio.
- Maintain accurate and uptodate customer activity information within the CRM platform.
- Participate in events and BTL activities representing Payoneer in industry forums to drive awareness and industry visibility.
- Create and articulate compelling value propositions in coordination with the marketing team.
- Develop longterm strategic relationships with key stakeholders across multiple customer segments.
Who you are
- 23 years of experience in account management business development or a relevant customerfacing role.
- Fluent in Japanese and English; proficiency in other Asian languages (Korean Chinese) is a plus.
- Bachelors degree preferably in business communications or a related field.
- Ability to understand the big picture connect key business drivers and identify growth opportunities.
- Strong written and verbal communication skills suitable for scaled outreach.
- Ability to manage and engage a large portfolio of customers simultaneously.
- Proficiency with playbooks automation tools and triggerbased workflows.
- Highly datadriven detailoriented and equipped with strong analytical reasoning.
- Ability to identify patterns signals and hidden opportunities across many accounts.
- Strong collaboration skills with Ops and crossfunctional partners.
- Ability to make decisions in a dynamic environment anticipate needs and deliver results.
- High degree of organization focus and ability to work under pressure.
Not a must but a great advantage:
- Experience with direct sales for small businesses engaged in cross-border trade.
- Experience in the ecommerce industry (platforms logistics)
- Experience using Salesforce or a similar CRM system.
- Experience in the Payments and Banking industry.
- Experience with data analytics & BI tools.
- Experience in working and collaborating with remote teams to get things done.
#LI-SL3
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
