Customer Onboarding Professional

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Currently we are looking foraCustomer Onboarding Professional withGermanandEnglish to work with our global accounts. We have many hardworking and dedicated peers who would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality reduce costs build excellent solutions and grow customer happiness. We are looking for an organized innovative process-driven colleague to join our international team based in Warsaw!

Day-to-day responsibilities

• Team Coordination Support: Support the team coordinator in managingdaily businesscoordinatingand prioritizing onboarding cases in Salesforce and providing guidance to onboarding specialists
• Advanced Onboarding Management: Lead complex merchant onboarding processes including hierarchy setups rollouts migrations andonboardingprojects
• 2nd Level Customer Support: Handle escalated merchant and sales inquiries that require advanced technical knowledge andquickproblem-solving skills
• Quality Assurance & Compliance: Ensure complete contract documentationvalidateKYC/AML information andmaintaindual control principles (4EP) for data management
• Process Improvement: Collaborate with Team Managers to update work instructions transfer knowledge to team members andidentifyautomation opportunities
• Project Participation: Activelyparticipatein rollouts migrations and escalation meetings whilemaintainingsystem updates and condition entries

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion a can-do attitude and a hunger to learn and practice this means:

• Advanced Experience: Proven experience in customer onboarding account management or operations coordination preferably within financial services or enterprise payment environments
• Leadership & Coordination Skills:Experience supporting team coordination managing complex workflows and providing guidance to team members
• Communication Excellence: Outstanding verbal and written communication skills with the ability to handle escalations and communicate complex technical concepts to various stakeholders
• Language Proficiency: Polish Professional-level German and English skills in speaking and writing; additional languages are an advantage
• Advanced Problem-Solving: Strong analytical and critical thinking abilities to resolve complex merchant issues andidentifyprocess improvement opportunities
• Technical Expertise: Proficiencywith Salesforce payment systems and enterprise software with the ability to quickly master new platforms and tools
• Quality & Compliance Focus: Experience with data management dual control principles and regulatory compliance (KYC/AML) in financial services
• Project Management Skills: Ability toparticipatein cross-functional projects migrations and rollouts while managing multiple priorities effectively
• Customer-Centric Mindset: Passionate about delivering exceptional customer service and committed to helping clients succeed

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion a can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics. Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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