Performance & Reporting Manager

Performance & Reporting Manager Melbourne CBD
Location: Melbourne VIC
Company: BGIS Healthcare Aligned Client
Employment Type: Full-Time Fixed Term until end of June (possibility of extension) Hybrid (3 days office / 2 days WFH)

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across a wide range of industries. We are proud to support critical infrastructure and environments that enable communities to thrive maintaining high standards of safety reliability and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Performance & Reporting Manager to support service delivery across a large and complex healthcare portfolio.

Reporting to the Finance and Commercial Manager this role plays a key part in ensuring accurate reporting strong administrative coordination and effective communication between internal teams service partners and the client.

Working from our Melbourne Head Office you will support operational teams by coordinating reporting managing contractor and vendor data and ensuring information flows clearly across stakeholders.

The ideal candidate is organised collaborative and comfortable working in a fast-moving environment where attention to detail and timely reporting are essential. A proactive mindset curiosity to learn quickly and strong stakeholder engagement skills will support success in this role.

Key Responsibilities

• Prepare building-specific reports and consolidate them into monthly portfolio reports
• Support reporting requirements including KPIs SLAs maintenance tracking and operational performance
• Maintain contractor and vendor databases and documentation
• Coordinate and prepare account statements and invoicing for contract approval
• Assist with reporting on planned maintenance aged jobs and work-in-progress activities
• Support client and contractor meetings including preparing agendas minutes and follow-up actions
• Assist with vendor management and job allocation processes
• Support contract administration during maintenance events and operational activities
• Contribute to audit preparation and financial reporting support where required

Education Experience & Skills

Essential:

• Minimum 5 years professional experience in administration reporting or contract support roles
• Strong experience working with databases reporting tools and administrative systems
• Advanced proficiency in Microsoft Office particularly Excel Word and PowerPoint
• Experience working within busy operational environments with competing deadlines
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Ability to work collaboratively with a range of internal and external stakeholders
• Experience preparing reports metrics and operational data summaries

Desirable:

• Experience working in facilities management healthcare or property services environments
• Familiarity with CMMS or facilities management systems
• Previous experience supporting helpdesk or service delivery functions
• Experience supporting audit preparation or finance reporting

Workplace Flexibility

This role is based at our Melbourne Head Office (CBD) conveniently located close to public transport and city amenities.

The role operates on a hybrid arrangement of 3 days in the office and 2 days working from home supporting both collaboration and flexibility. The office environment includes team amenities such as refreshments and shared spaces that encourage connection.

Why Join BGIS

Key Benefits Include:

Spot recognition vouchers and $2000 employee referral bonus
Access to Flare for discounts across retailers energy utilities & much more
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide)
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Endorsed by WORK180 as an employer of choice for women
Career progression through secondments & internal mobility
Leadership programs Future Leaders and Leadership Fundamentals
2 paid volunteer days annually
Health perks including EAP wellness programs & flu vaccinations

BGIS is a global leader in facility management energy and sustainability project delivery asset management and technical services. We employ over 12000 people worldwide and manage over 50000 diverse facilities including critical environments such as data centres. Our clients span sectors including Healthcare Government Higher Education and Utilities.

How to Apply

If you are a detail-oriented professional who enjoys working with data systems and people and would like to contribute to a collaborative team supporting essential healthcare infrastructure we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women Aboriginal and Torres Strait Islander peoples LGBTQIA individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now

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