Technical Support Specialist III (Drone Mapping)

Crescendo.ai

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Details

Location: Metro Manila Philippines
Work Arrangement: Hybrid
Type of Support: Omnichannel
Contract Duration: Seasonal (5 months)
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Technical Support Specialist III youll become an expert in cutting-edge technology (drone flight and 3D data platform). Providing a top-notch customer experience through continuous learning knowledge-sharing and deep customer empathy. You will collaborate with both your fellow teammates around the world and cross-functional teams to resolve customer issues and help improve our products!

The reason you join wont be the reason you stay.

What Youll Do:

Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones capture ground-based imagery with their 360 camera or process and analyze collected data
Rapidly and accurately resolve customer tickets via email chat and phone-based support in Zendesk
Look for ways to improve processes and tools to help us scale our global support team
Continue growing and refining our knowledge base by contributing to both internal and external documentation
Use your active listening customer empathy and de-escalation skills to maintain and grow customer relationships
Advocate for our customers by collaborating directly with Engineering Product Management and our UX team on customer pain points or other product improvements

What We Expect From You:

Fluent in English both written and spoken
Bachelors degree or higher in either Geographic Information Systems (GIS) Geomatics or related field
Deep empathy and desire to help others even those who are having a bad day Strong troubleshooting and logical thinking skills
Excellent time management and prioritization skills
The ability to recognize patterns that could indicate the presence of a deeper technical issue
Excellent written and verbal communication skills including the ability to explain complicated things simply
Curiosity and a thirst for knowledge

What Youll Get In Return:

Be part of a people-first values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Care for others: Empathy is a key driver. When people thrive so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
Take ownership: Bold choices with integrity at the corethats how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience:

Senior IC

Role DetailsLocation: Metro Manila PhilippinesWork Arrangement: HybridType of Support: OmnichannelContract Duration: Seasonal (5 months)Training Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Open to shifting schedules (subject to business requirements)Expected...