Customer Business Specialist

Position Snapshot
Business area: Nestle Professional
Remote position
Location: Greater Toronto Area (GTA) Ontario
Compensation Range: $58100.00 CAD to $75000.00 CAD

At Nestlé Canada we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above aligned with our commitment to equitable pay practices.

What to Expect:
We are seeking a dedicated Customer Business Specialist to join our this role you will be responsible for managing internal tasks related to new customer setup and growth providing crucial administrative support to the Regional Sales Team. Your strong organizational skills and collaborative spirit will be essential in delivering exceptional customer service. Join us in enhancing customer relationships and driving success. This position is an existing vacancy.

A day in the life:
Customer Setup Support:
Assist Key Account Managers and Account Managers in the internal setup of new customers including managing data entry and updates in systems such as C4C and Exceedra
Prepare and manage the trade asset installation pre-checklist and installation schedules ensuring all necessary equipment and materials are ready for deployment.

Product Ordering and Management:
Responsible for the ordering process for Point of Sale (POS) materials smallware and other product requirements ensuring timely delivery and compliance with customer specifications.
Complete all forms related to product listings price changes and seasonal programs accurately and efficiently.

Sales Support:
Collaborate with the sales organization by providing vital support for customer presentations and trade show requirements that improve brand visibility and engagement.
Assist in the preparation of materials and logistics for customer and trade shows.

Data Management:
Ensure accuracy and consistency of customer data across multiple systems including trade asset mapping channel details and customer profiles.
Conduct regular audits to maintain data integrity and report discrepancies as necessary.

Installation and Quality Assurance:
Attend key account dispenser installations as needed providing on-site support to ensure successful setup and operation.
Perform regular quality assurance audits of key accounts to assess compliance with company standards and identify areas for improvement.

Sample Order Management:
Place and lead all sample orders for the sales team ensuring that requests are fulfilled promptly and accurately to support sales efforts.

Role Requirements
1 years of experience in a Sales or in an analytical position
Post secondary education in Business Administration or similar subject area.
Proficiency in MS Office: Excel PowerPoint and Word
Excellent communication and project management skills
Ability to work within a fast-paced environment maintaining organization and collaborating with cross-functional teams

Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks off Vacation and 5 personal days (Personal Paid Holidays)
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care resources and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off Nespresso Coffee Machine Capsules and accessories
Access to the Discount Company store with Nestlé Nespresso and Purina products (Located across various Nestle offices/sites)

What you need to know
We will be considering applicants as they apply so please dont delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity equity inclusion and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education perspectives culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

If you are selected to participate in the recruitment process please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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