ServiceNow Solution Architect

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Mandatory Certification(s)

CSA
2 CIS (any streams)
Advanced domain certs (e.g. ITOM Pro)
CAD

Job Summary

The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards platform best practices and long term digital transformation goals. This role bridges business strategy process design and technical architecture ensuring solutions are scalable secure upgrade safe and deliver measurable business value.

Acting as a trusted advisor to senior stakeholders the Solution Architect leads solution definition across multiple ServiceNow modules governs design decisions supports pre sales and delivery assurance and collaborates closely with Platform Architects Principal Technical Consultants and Business Process Consultants. The role plays a pivotal part in shaping solution vision value realization and multi year platform roadmaps.

Key Responsibilities

End to End Solution Architecture

Define holistic ServiceNow solution architectures spanning process data integrations security and user experience
Lead solution design across modules such as ITSM ITOM CSM HRSD CMDB/SACM SecOps GRC and IRM
Translate business objectives and requirements into scalable and upgrade safe target architectures
Ensure alignment with enterprise architecture principles and ServiceNow product roadmap

Business & Process Alignment

Collaborate with Business Process Consultants to shape To Be process designs value streams and service journeys
Guide customers on OOTB first and configuration driven approaches balancing customization needs with maintainability
Map business outcomes to platform capabilities KPIs and experience level metrics (XLAs)

Technical & Platform Design Oversight

Partner with Platform Architects and Principal Technical Consultants to define:
- Technical architecture and module boundaries
- Integration patterns (REST/SOAP APIs Integration Hub MID Server)
- Data and CMDB models
- Security RBAC and compliance models
Review and approve high level design functional design and technical solution documents
Ensure performance scalability resilience and security are built into design decisions

Pre Sales & Solutioning Leadership

Lead solution definition for complex opportunities including approach scope architecture and estimates
Participate in RFP responses solution presentations and executive discussions
Develop solution blueprints reference architectures and accelerators
Support deal qualification by identifying risks dependencies and assumptions

Delivery Assurance & Governance

Provide architectural oversight during delivery to ensure adherence to approved solution designs
Act as escalation point for complex design trade offs integration challenges and scope changes
Validate demos UAT readiness and go live decisions from a solution perspective
Ensure consistent design quality across multiple workstreams and vendors

Platform Evolution & Innovation

Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
Encourage adoption of advanced features such as:
- AI Search and Virtual Agent
- Performance Analytics and XLAs
- Automation Engine and Gen AI driven workflows
Drive continuous improvement by identifying opportunities for optimization consolidation and modernization

Stakeholder & Executive Engagement

Act as a trusted solution advisor to senior business IT and enterprise architecture stakeholders
Lead architecture workshops and design governance forums
Clearly communicate solution trade offs risks and value outcomes to executive audiences

Mentorship & Practice Contribution

Mentor Solution Architects Platform Architects and senior consultants
Contribute to practice standards methodologies and best practice assets
Support CoE initiatives and knowledge sharing across programs

Required Skills & Qualifications

8 years of experience in ServiceNow solution architecture or enterprise application consulting
Strong cross domain experience with ServiceNow modules and integrations
Deep understanding of ITIL v4 enterprise service management and digital workflows
Experience leading large multi domain global ServiceNow programs

Preferred/Good to Have

ITIL v4 (Foundation or higher) where not already mandatory.

ServiceNow Micro-certifications (e.g. IntegrationHub Flow Designer Performance Analytics)

Cloud/EA certifications (e.g. AWS/Azure TOGAF IT4IT) based on role.

Mandatory Certification(s) CSA 2 CIS (any streams) Advanced domain certs (e.g. ITOM Pro) CAD Job Summary The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture ...