Reservations Sales Supervisor Jubilee Prestige Hotel Ratchadapisek
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Provide customer service to travel agents/agencies relative to commission requests problems and concerns. Assists travel agencies with questions regarding their ARC IATA TSI or TIDS accreditation. Act as a resource for all product lines in researching commission inquiries and utilizing the CTAC system. Answer questions regarding the Fam-Tastic Program IATA questions and various travel industry issues. Maintain and update all wholesaler computer database information including assigning wholesaler identification numbers and entering address changes. Monitor wholesaler production for room night compliance. Ensure clarity and consistency of wholesaler facts/rate pages in MARSHA/Merlin computer system. Provide customer service to group intermediary partners relating to the Meetings Excellence program on inquiries via automated e-mail (AVAYA). Provide service support for inquiries on the Plan-Tastic Program.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Aircraft Operations
- Communication
- Guest Services
- Jms
- Import & Export
- Analytics
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
