Senior Backend Engineer

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe we are the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

We are seeking a Senior Back-End Software Developer to join ourCommon Toolsteam. The team is responsible for building and maintaining shared technical foundations used across multiple product teams including developer-ready templates reusable Python libraries and a set of shared microservices.

What Youll Do

Developer Templates & Enablement

• Build and maintain production-ready service templates enabling teams to quickly create new backend services.
• Ensure templates include standard structure testing CI/CD security and observability out of the box.
• Keep templates aligned with internal standards and continuously improve them based on team feedback.

Shared Microservices & Components

• Design and develop shared microservices using Python and FastAPI.
• Build reusable Python libraries consumed by multiple services.
• Use FastAPI features to define validate and expose consistent well-structured APIs.
• Manage database migrations using Alembic.
• Contribute to shared coding standards and code reviews.

Quality Testing & Observability

• Enforce high engineering standards across templates services and libraries.
• Implement robust testing strategies (unit integration system).
• Ensure services expose metrics logs and traces for production monitoring.
• Apply security best practices with strong knowledge of OAuth2 OpenID Connect (OIDC).
• Build reliability performance and operational readiness by default.

What Were Looking For

Must-Have

• Strong professional experience with Python (minimum 5 years).
• Proven experience building production APIs with FastAPI.
• Solid experience with Alembic for database migrations.
• Strong understanding of software quality practices including automated testing and clean code principles.
• Hands-on experience implementing metrics logging and tracing in production systems.
• Strong knowledge of backend security concepts including OAuth2 OpenID Connect (OIDC) and secure service-to-service communication.
• Solid experience using GitLab for version control and CI/CD.
• Strong communication and collaboration skills.
• Fluent in both written and spoken English

Nice-to-Have

• Experience building and maintaining reusable Python libraries is a strong plus.
• Familiarity with Kubernetes and Helm
• Experience designing and maintaining developer templates or internal tooling is a strong plus.
• Experience with Docker and container-based deployments.

Technical Environment

• Languages & Frameworks:Python FastAPI
• Database & Migrations:Alembic
• Security:OAuth2 OpenID Connect (OIDC)
• Testing & Observability:pytest Testcontainers Prometheus Grafana OpenTelemetry
• CI/CD & DevOps:GitLab ArgoCD Helm Harbor Kubernetes (EKS)
• Infrastructure:AWS (EKS RDS S3 etc.)