Service Technician

Job Title: Field Service Technician

Location: Raleigh NC

Department: Service (Operations)

Reports to: Field Service Manager

FLSA Status: Non - Exempt

SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the Raleigh area. Technician will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks). Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to

• Perform field repairs on parking access and building access systems software and/or hardware related.
• Troubleshoot and correct problems on devices/equipment down to board level.
• Correct/fixes; minor to complex software issues on parking/access systems.
• Understand and troubleshoot the entire setup of a SKIDATA network.
• Properly identifies all network devices on a LAN (router modem switch etc.)
• Works with upper-level support to setup/configure firewall router and other network devices.
• Provides good effective customer service to internal and external customers.
• Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met.
• Effectively execute troubleshooting instructions from higher level support.
• Properly maintain vehicle status and maintenance as required.
• Properly maintains his/her inventory levels by properly transacting in ERP system.
• Properly communicates with service coordinator advisors and service management team.
• Responsible for transactions for assigned SROs in ERP system on a per SRO basis (parts and labor) also to include maintenance checklist.
• Perform monthly preventative maintenance scheduled inspection cleaning lubricating and adjusting of the equipment.
• Other duties as assigned.

QUALIFICATIONS

This is an experienced position within the Service Department. To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Must be at least 21 years old with a valid drivers license; have and maintain a driving record clean of any major or numerous violations.
• Must be able to drive to field / customer locations to perform field work.

• Working knowledge of Windows Server 2008/2012/2016 SQL Windows 7 and 10 and network and firewall configurations.
• Must possess aptitude to learn new technologies.
• The ability to work independently all while keeping others informed of your processes and progress via multiple avenues including ERP System email and/or phone.
• Proficiency in Microsoft Project Excel and PowerPoint.
• Incumbent must possess aptitude to learn new technologies.
• Must be able to complete SKIDATA technical certified training courses within 24 months; or has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required or equivalent combination of education and experience. Good skills in the use of hand tools required Experience using ERP software a plus.

CERTIFICATES LICENSES REGISTRATIONS

Valid Drivers License in state of residence.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision distance vision and depth perception; standing for long periods of time; climbing ladders stairs ramps; handling and assembling small parts use of a variety of tools and equipment such as power construction equipment measuring devices power tools and testing equipment including oscilloscopes ammeters and computers/digital equipment

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.

TRAVEL

There may be occasional travel outside of the employees regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.

SCHEDULE

Monday through Friday Available 8am 5pm. Saturday and Sundays Possible with advance notification. The general hours of the position areMondaythroughFriday(8 a.m. to 5 p.m.); however the expectations is that you be flexible to work as the needs of the business require. This may require occasional overtime; workingon Saturday/weekends; and/or before or after the hours of8 a.m. to 5 are required to be on an on call rotation for 1 week a month.

Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills knowledge and ability for the work that needs to be accomplished.

Innovative solutions at the cutting edge a dynamic and forward-thinking work environment and diverse opportunities welcome to the world of SKIDATA. Join our strong international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 62000 colleagues in more than 70 different countries.

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