IT Service and Infrastructure Manager

Closing Date for Applications: Sunday 29th March 2026

Shortlisting of Applications: W/C 30th March 2026

1st Stage Telephone Interviews: W/C 6th April 2026

2nd Stage In Person Interviews: W/C 13th April 2026

About the role

Were looking for a technically credible hands-on Service & Infrastructure Manager to take ownership of our IT infrastructure and service delivery. This is a role for someone who enjoys staying close to the technology working through complex problems and leading by technical example.

Youll combine strategic thinking with hands-on technical involvement while leading and supporting a team of five. Youll bring strong practical technical expertise act as a senior escalation point and be directly involved in diagnosing resolving and improving our live environments.

Youll balance people leadership with real technical responsibility making sure our services are stable secure and fit for purpose across the organisation.

What youll be doing:
Acting as the 3rd line escalation point for complex infrastructure and service issues taking ownership through to resolution

• Troubleshooting and resolving issues across servers networks cloud platforms and core services
• Proactively monitoring system performance availability and security addressing issues before they impact users
• Designing maintaining and improving infrastructure to ensure resilience scalability and reliability
• Working directly with suppliers and partners while retaining technical ownership internally
• Maintaining a strong working understanding of the technologies and platforms we use (including Azure) enabling effective oversight of cloud environments informed technical decision making and the ability to interpret and monitor cloud cost breakdowns and consumption across services

Service Ownership and improvement

• Ensuring high availability and reliability of IT services that support colleagues and business operations
• Working closely with suppliers and partners to drive cost optimisation service improvements and roadmap development while monitoring and managing SLA and KPI performance to ensure value quality and reliability of services
• Identifying recurring issues and driving permanent fixes not just workarounds
• Contributing to infrastructure roadmaps and technical improvement initiatives
• Maintaining accurate technical documentation standards and operational runbooks

Team Leadership

• Leading and mentoring Service Delivery Infrastructure and Security Analysts
• Providing technical guidance coaching and quality assurance
• Setting clear expectations and supporting professional development within the team

What were looking for

Essential

• Excellent leadership and team management skillsincluding training motivating and developing a team.
• Strong hands-on experience in an infrastructure or senior technical support role
• Proven experience acting as 3rd line escalation for complex technical issues
• Deep understanding of infrastructure service delivery and operational IT environments
• Confidence working directly with live systems and making technical decisions
• Ability to clearly explain technical issues and solutions to nontechnical colleagues
• Experience managing or improving hybrid or cloud-based environments
• Demonstrable experience with Backup Solutions and Disaster Recovery including design testing and recovery processes
• Good understanding of Cyber Security principles with the ability to respond to manage and support the resolution of cyber security incidents
• Background in service management alongside strong technical delivery

Desirable

• Experience working in regulated or service critical environments
• Awareness of recognised cyber security frameworks and standards such as NIST ISO/IEC 27001 or NCSC guidance and how these are applied in an operational IT environment

Why join us

Youll play a pivotal role in keeping our organisation running smoothly by ensuring our infrastructure and services are robust secure and well managed. Youll be trusted to make technical decisions supported to improve how things work and encouraged to stay close to the detail while leading a high performing team.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.