Open Jobs Skincare Manager St James, Edinburgh

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At SEPHORA UK beauty isnt just what we sell - its who we are. Its the freedom to express yourself the thrill of discovering something new and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family weve always pushed boundaries through creativity innovation and inclusivity.

Today with nearly 500 iconic brands and our own SEPHORA Collection were redefining the future of prestige beauty as we continue our bold expansion across the UK. If youre ready to bring passion energy and a love for immersive retail experiences to one of the worlds most dynamic beauty markets this is your moment to shape what comes next.

The Opportunity

As a Skincare Manager at SEPHORA UK youll be at the heart of bringing our skincare vision to life. Youll lead with expertise curiosity and passion - creating a space where education confidence and personalised care come together and where customers feel supported on their unique skincare journeys.

Youll guide and develop a talented team of Beauty Advisors elevating their knowledge service confidence and ability to deliver exceptional tailored consultations. With your leadership youll shape a highperforming department that blends expertise storytelling and operational excellence ensuring skincare remains one of the most inspiring and trusted parts of the flagship experience.

If youre energised by developing people love blending science with service and want to shape a transformative skincare environment from day one this is your moment.

What youll be doing

Leading coaching and inspiring Beauty Advisors to deliver exceptional service and expert skincare consultations.
Providing ongoing training in skincare knowledge selling skills ingredient understanding and personalised recommendation techniques.
Staying informed on skincare trends ingredients and innovations to inspire customers and support continuous team learning.
Driving sales performance through personalised consultations meaningful engagement and proactive upselling and crossselling.
Resolving customer enquiries and concerns promptly to maintain the highest levels of satisfaction and loyalty.
Overseeing all skincare operations including inventory management replenishment and maintaining an elevated organised department.
Partnering with store leadership to deliver compelling promotional campaigns activations and seasonal skincare moments.
Ensuring compliance with SEPHORA operational standards across loss prevention safety and health protocols.
Conducting performance checkins setting clear goals and supporting personalised development plans.
Managing Employee Relations topics where needed including attendance performance and followup conversations.
Assist with new store opening activities such as unboxing organising and preparing stock (where applicable).

What youll bring

Proven leadership experience in beauty or retail with strong skincare expertise.
Deep understanding of skincare products ingredients brand philosophies and customer needs.
Strong ability to coach and develop individuals and teams.
A genuine passion for SEPHORA customer experience and team culture.
Strong sales acumen with a track record of meeting or exceeding performance goals.
Excellent communication skills and the ability to deliver personalised impactful skincare advice.
Strong organisational skills with the ability to thrive in a fastpaced environment.
Experience managing ER processes when required.
Comfort with instore technology to support customer service inventory and operational efficiency.
Flexibility to work evenings weekends and key trading periods.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA youre joining a team that we truly value - and our benefits reflect that. Heres what you can look forward to:

SEPHORA University - receive industryleading product customer care and development training to help you grow your skills and your career.
Allowances tailored to your role and location - including shoes lunch and more.
Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
Performancebased commission tied to collective store success.
A generous employee discount across the worlds best beauty brands.
A paid day off on your birthday - because you deserve to celebrate!
Access to a perks and wellbeing platform offering discounts wellness support and more.
Generous holiday allowance plus the option to buy extra days.
And more!

Start a beautiful career with us. Together we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Required Experience:

Manager