Dashboard Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.
Responsibilities
Description
The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals.
Your day-to-day job will consist of:
- Work with the upgrade team to assist with migrating customers from our 1.0 legacy platform to our new 2.0 platform
- Configure Dashboard application to standard dashboard content
- Configure Dashboard per customer specifications
- Work with customer to validate dashboard metrics
- Provide remote or onsite training as requested by the customer
- If issues identified perform analysis on data to determine the root cause
- Work with product team to resolve product bugs or potential workarounds
- Write and maintain documentation for the application or customer implementation as needed
Qualifications
Requirements
- Hands-on configuring dashboard applications to deploy standard content and customer specific variants.
- Strong grasp of KPIs/metrics filters parameters and user level permissions/roles.
- Ability to translate business requirements into dashboard elements (charts tables calculated fields).
- Experience executing structured migrations: pre migration assessment mapping test plans user acceptance and rollback plans
- Systematic troubleshooting across layers: data source ETL semantic model dashboard permissions.
- Ability to isolate whether a defect is data quality configuration or product defect and propose workarounds.
- Proficient with SQL for metric validation data sampling and discrepancy checks.
- Comfort with data profiling (nulls duplicates outliers) and reconciling numbers between sources vs. dashboards.
- Familiarity with ETL/data pipelines concepts (sources transforms refresh cadence) to understand where issues can originate.
- Clear written and verbal communication for non technical audiences.
- Status reporting risk/issue logging and escalation etiquette.
Minimum Qualifications
3 to 4 years of experience on the below skills
- Experience with at least one major platform (e.g. Tableau Power BI or a proprietary dashboard application).
- SQL (must) Snowflake UI/UX SSL SSO
- Knowledge and experience on Jira/Azure (tickets backlog) Confluence/SharePoint (docs) Git (versioning) is a plus.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
