Lead Product Manager, Zoom Phone
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What You Can Expect
Youll be part of the Zoom Phone product team focusing on telephony features owning objectives and KPIs and ensuring these features drive user engagement and business impact.
About the Team
The team leads the development and evolution of Zooms cloud-based phone services. We define and execute product strategies focusing on delivering scalable reliable and user-friendly communication solutions. By collaborating with engineering design sales and support teams we ensure seamless integration within the broader Zoom platform enhancing the telephony experience for users worldwide.
Responsibilities
Define and prioritize product features and enhancements to delight customers.
Translate customer needs into well-defined user stories business requirements and functional requirements for core management systems and services.
Own define and groom product backlogs while working alongside development and design teams to drive agile delivery.
Collaborate closely with other product managers product marketing and multiple cross-functional teams to define and maintain the core management platform roadmap.
Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness.
Serve as the product expert by evaluating similar and adjacent products understanding industry trends and working closely with key customers and stakeholders.
What Were Looking For
Bachelors degree in a technical field (e.g. Computer Science Electrical Engineering) with 12 years of product management experience focused on telephony solutions.
Excellent communication skills capable of influencing inspiring simplifying ideas telling impactful stories and driving clear decisions.
Proven success in telephony-centric businesses with experience in enterprise SaaS communication and collaboration products.
Strong understanding of cloud or premise-based enterprise unified communications platforms with a demonstrated ability to deliver innovative solutions in dynamic environments.
Experience in driving enterprise SaaS communication and collaboration products and technologies is a strong advantage.
Familiarity with SIP signaling RTP WebRTC H.323 and telephony hardware (e.g. PBX systems IP phones).
Understanding of QoS network latency jitter and packet loss and their impact on call quality.
Experience with APIs for integrating telephony services (e.g. RESTful APIs) and Agile processes for managing scrum teams.
Salary Range or On Target Earnings:
Minimum:
$Maximum:
$In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
IC
Key Skills
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
