Info Tech Analyst Senior Applications Administrator

Are you looking for a position with a work/life balance Do you want to earn four (4) weeks off during your first year of employment Do you want low and no cost health insurance options If you answered yes to any of these questions you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking one Info Tech Analyst - Senior Applications Administrator.

Did you know as a City of Jacksonville employee you would also have twelve (12) paid holidays and a personal leave day as well In addition to health insurance dental vision life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

Primary responsibilities include the following:

• Manage day-to-day Salesforce administration including user setup profiles roles permissions and data access.
• Create and maintain custom objects fields page layouts record types flows validation rules and automations within Salesforce.
• Work with business stakeholders to gather requirements and translate them into Salesforce solutions.
• Manage Salesforce releases testing and documentation of changes.
• Provide Salesforce end-user support training and documentation.
• Ensure compliance with security standards and data governance policies.
• Installs configures updates and diagnoses applications which could include enterprise solutions or customer specialty software.
• Provides guidance and direction to other Application Administrators and/or Junior Developers as needed.
• Ensures the successful configuration of applications based on the business requirements as identified by end-users.
• Maintains operating systems and coordinates procurement installation and maintenance of computers and related equipment and software.
• Monitors updates and maintains software system interfaces to ensure that the interfaces exchange data properly.
• Collaborates with end-users and technical teams to ensure proper integration of applications with existing or new systems.
• Plans and coordinates testing changes upgrades and new services ensuring systems will operate correctly in current and future environments.
• Leads and participates in efforts to develop and implement processes for application and system monitoring.
• Leads and participates in efforts to implement application updates to include upgrades patches and new releases.
• Tests debugs implements and documents programs. Assists in the modification of vendor products and/or customer/internal systems to meet the needs of the end-users.
• Utilizes reporting tools for developing and integrating reports into vendor applications.
• Serves as a liaison with vendor support on all issues.
• Fully responsible for problem management activities such as issue resolution and root cause analysis.
• Maintains system documentation.
• Maintains current knowledge of relevant technologies as assigned.
• Operates a motor vehicle.
• Demonstrates proficiency in the City of Jacksonvilles competencies.
• Performs related duties as required.

• Strong understanding of Salesforce configuration security model and platform capabilities.
• Experience with Flow Builder and automation tools.
• Experience with Salesforce Lightning Experience customization.
• Knowledge of SOQL or basic Apex concepts (admin-level).
• Experience working with Sales Cloud Service Cloud or Experience Cloud.
• Knowledge and understanding of software and hardware requirements of various departmental systems.
• Knowledge and understanding of the business functions related to applications and process requirements of complex application systems.
• Knowledge of the techniques methods practices and procedures used to analyze design implement maintain and modify applications/software solutions databases and equipment.
• Familiarity with third-party integrations APIs and middleware such as MuleSoft.
• Project management experience and Agile methodology exposure.
• Ability to adapt to tools within vendor applications with minimum guidance.
• Ability to be the subject matter expert in supporting maintaining and administering complex applications.
• Strong problem-solving and analytical skills.
• Ability to effectively collaborate with technical and nontechnical staff at all organizational levels.
• Ability to multitask in a fast-paced environment.
• Demonstrates the ability to conduct extensive troubleshooting and resolution of most issues without engaging the vendor.

• At least two years of experience as a Salesforce Administrator AND

• At least five years of education and/or experience analyzing designing and implementing system configurations for enterprise applications..

• Bachelors Degree from an accredited institution in Computer Information systems/Computer Science is preferred.

• Demonstrated soft skills required such as presentation of ideas and clear articulation of concepts to senior management.

• Display and execute logical and complex troubleshooting methods.

• Self-motivated able to work independently and exhibits initiative.

• Outstanding attention to detail with superior time and project management skills.

• Professional attitude and work habits.

LICENSING/CERTIFICATION/REGISTRATION:

• A valid drivers license is required prior to appointment and must be maintained during employment in this class.

• Must qualify for prior to appointment obtain and maintain during employment in this class a City of Jacksonville certification as a public driver.

REQUIRED DOCUMENTS:The below documents are required with your application.

• Cover Letter
• Resume
• College Transcript - When meeting/basing qualifications on education a copy of your college transcript with your social blacked out is required with your application. U.S. transcripts do not need to be official but must state your name the schools name classes taken grades received type of degree and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers.Please try to apply using one of these browsers. To ensure you receive email notifications be sure to make a trusted may also track the status of your application and see notifications by logging into your further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road Suite 311-K

Largo FL 33778-1630

Email: