Customer Service Representative

Louisville, KY - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

UW Interco LLC

Apogee Enterprises Inc. (NASDAQ: APOG) was founded in 1949 and is headquartered in Minneapolis MN. Apogee is a growing profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings and glass and acrylic solutions for picture framing and display applications. To learn more visit: .

The Apogee Performance Surfaces segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications including wall décor museums graphic design architectural interiors digital display and industrial flooring markets. We are the global leader in anti-reflective conservation grade electrostatic dissipative high-definition and abrasion resistance coatings that provide protection innovative designs and exceptional durability.

Position Summary

The Customer Service Representative supports customers of the Unisub and ChromaLuxe brands by providing responsive accurate and professional service across order management product inquiries and problem resolution. This role serves as a key liaison between customers distribution partners sales production and logistics. This role plays a critical part in delivering an exceptional customer experience across the segment.

Responsibilities

Customer Support & Relationship Management

Serve as the primary customer contact for inquiries product questions order details and issue resolution.
Communicate professionally with a wide range of customer types to ensure a positive experience.
Assess customer needs and provide accurate information regarding product availability lead times and pricing.
Collaborate with quality operations logistics and sales teams to resolve service delivery or product concerns.
Maintain comprehensive knowledge of Unisub and ChromaLuxe product offerings configurations and production processes.

Order Management & Documentation

Accurately enter update and maintain customer orders in the ERP system.
Monitor open orders backorders and shipments providing timely updates to customers.
Process returns replacements credits and adjustments following established business rules.
Complete sample requests and coordinate fulfillment through ERP and CRM tools.

ERP & CRM Usage

Use the ERP (Epicor) system as the primary tool for order entry customer account maintenance and shipment visibility.
Use the CRM (Sales Force) system in a growing capacity to document customer interactions track follow-ups and maintain basic account notes as part of ongoing CRM adoption.
Support data accuracy across both systems by consistently updating customer information and order details.

Cross-Functional Collaboration & Continuous Improvement

Partner with sales operations logistics and quality teams to ensure seamless customer support.
Participate in continuous improvement initiatives to streamline processes and enhance service levels.
Provide coverage for teammates and assist in cross-training efforts to support team flexibility.

Personal Attributes & Experience

Two or three years of customer service experience in a business-to-business required (manufacturing environment preferred.)
Experience working with ERP systems (required) and CRM systems (preferred even at light/basic usage levels).
Strong verbal and written communication skills with a customer-first mindset.
Excellent attention to detail and accuracy in data entry and documentation
Ability to prioritize workload manage multiple requests and work independently.
Problem-solving skills with the ability to navigate complex or technical customer inquiries.
Positive attitude and professional image.
Proficiency in Microsoft Office (Excel Outlook Word).
Team-oriented mindset with positive interpersonal skills.

Work Environment

This role is performed primarily in an office environment with moderate noise levels. Work Hours- Mon-Fri 8AM-5PM.

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

Competitive Benefits Package for employees and their dependents (Medical Dental Vision Life Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.

Required Experience:

Unclear Seniority

UW Interco LLCApogee Enterprises Inc. (NASDAQ: APOG) was founded in 1949 and is headquartered in Minneapolis MN. Apogee is a growing profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings and glass and acr...