Customer Success Manager GERMAN speaking (m-w-d)

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

The Role

As a Customer Success Manager you will be responsible for the overall customer health experience and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.

Duties and Responsibilities

The role includes but is not limited to the following responsibilities:

• Develop trusted advisor relationships with customer executive sponsors ensuring activities are closely aligned with the customers business case and strategy enabling them to realize the full value of Cisions and Brandwatchs solutions
• Drive customer adoption by overseeing onboarding training and the development of best practices to continually deliver value and maximize return on the customers investment
• Manage account renewals for your customer base collaborating with Account Managers on quarterly business reviews retention strategies and upsell initiatives
• Identify opportunities to expand the use of the platform services and integrations within the customers business processes
• Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis
• Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
• Maintain accurate CRM records for customer accounts and opportunities
• Work closely with Product Support teams to ensure customer technical issues are addressed effectively
• Fluency in German and English (minimum C1 level)
• Strong written and verbal communication skills with a detail-oriented and analytical approach

Essential Skills and Experience

• Relevant work experience in a customer-facing role
• Excellent presentation written and verbal communication skills
• Strong understanding of the (social) media landscape and media monitoring tools
• Experience working with global customers across multiple teams and regions
• Proven track record of developing and executing strategic account plans
• Ability to build executive-level relationships and champions
• Ability to troubleshoot and problem-solve under pressure
• Analytical strategic and insightful mindset
• Ability to work autonomously with a proactive approach

What We Offer

• Capital-forming benefits and pension scheme
• Flexible working hours and hybrid working options
• Commuter card subsidy
• Subsidy for our partner EGYM Wellpass giving access to 7500 premium fitness and wellness options
• Modern office located in Gateway Gardens Frankfurt
• Professional development opportunities within a global and market-leading company
• Exposure to the international media landscape
• A dynamic and collaborative global team
• Opportunity to work independently in an innovative environment
• A value-driven and team-oriented culture
• Option to work from abroad for a defined period

If this opportunity feels like the right fit for you wed love to hear from you! Please note that for this role we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid

The day-to-day working language with colleagues as well as reporting and analysis will primarily be German. However as Cision is a global company and our Talent Acquisition team operates internationally please submit your CV in English so we can review your application.

As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business results. PR Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and its Brandwatch and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud visit and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

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