COMSEC Operations Support

What Youll Do

Communications Security (COMSEC) Operations Support position in the Department of Energy (DOE) National Nuclear Security Administration (NNSA) Y-12 Communication Security Center (COMSEC) located at Oak Ridge TN. Position provides support for all COMSEC operations Classified Help Desk Operations Computer Access Authorizations and Classified Entrust/Token Deployments and is responsible for receiving inspecting identifying storing labeling maintaining and disbursing/shipping all COMSEC equipment (STEs Minis HAIPE Secure Terminals Secure Phones etc.). Manage on-site COMSEC custody transfer of COMSEC items equipment inventory and material handling and control procedures. Team with and provide support to Classified Network Operations Enterprise Secure Network (ESN) Synchronized Account Request Automated Process (SARAPE) For Sandia National Laboratories including monitoring Memorandums of Understandings Maintaining the Y-12 Domain Name System issue and control of all Classified Terminal Control Box Keys including configuration and connectivity issues are established on the Classified Network Classified Help Desk Operations Computer Access Authorizations CNS Maintenance to troubleshoot and resolve classified network classified user accounts RSA Token deployments Entrust HAIPE and crypto problems. Train various personnel on Communications Center duties and accounting procedures per the DOE Order 470.6 and National Policy.

The job position currently requires regular business hours support based on 4x10 hour shifts Mondays-Thursdays and may also include some occasional scheduled Friday and weekend shifts as required for the customer. May include infrequent call-in assistance for troubleshooting during off-shift times.

What You Can Expect

• Meaningful work and unique opportunities to support missions vital to national and global security
• Top-notch dedicated colleagues

• Generous pay and benefits with a stable organization
• Career advancement and professional development programs
• Work-life balance fostered through flexible work options and wellness initiatives

Minimum Job Requirements

• Associate degree in related discipline with a minimum of 4 years of relevant experience
• OR a High School Diploma and 7 years of relevant experience.
• Must possess basic technical knowledge of computers networks cyber security and general IT environments
• Must be proficient in Microsoft Access and Excel databases

Preferred Job Requirements

• Associate Degree with a minimum 4 years of relevant experienceor equivalent experience in computing networking support Communications Security (COMSEC) and/or computer help desk support at Y-12
• Candidate must possess the education/skills or be capable of developing such in a timely manner an in-depth understanding of classified material control National Security Agency (NSA) Electronic Key Management System (EKMS) classified communications crypto-security secure videoconferencing personnel security record management and account management
• Work experience in Y-12 classified environment
• Possess excellent teamwork written and verbal communication skills
• Starter and have the ability to quickly pick up and learn software tools
• Ability to work in a fast pace environment andbe able to multitask
• Ability to work effectively and handle multiple concurrent tasks in a fast paced demanding business environment and to remain calm and composed under stressful conditions
• Be reliable and productive in working independently with customers one-on-one via phones or in-person
• Be a proven team player dedicated to providing top level positive customer service delivery
• Have a strong work ethic be committed to customer success in their use of IT and demonstrate a passion to ensure high customer satisfaction
• Experience with SNOW help desk ticketing application; knowledge and familiarity with customer service support best practices
• Willing to follow written and verbal instructions from team leader and supervisor

Why Y-12

You get #morethanajob. We encourage employees to achieve a healthy personal balance among home work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan prescription drug plan vision plan dental plan employer matched 401(k) savings plan disability coverage education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace at Y-12 you can build a career that lasts a lifetime.

Notes

The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.

If a range of Career Levels is posted i.e. Senior Associate to Senior Specialist internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.

Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.

This position may require entry into the Material Access Areas (MAA) and participation in the Human Reliability Program (10 C.F.R. Part 712) which requires successful competition of a DOE counterintelligence evaluation and may include a counterintelligence-scope polygraph examination.

This position may be categorized as a designated position identified by 10 C.F.R. Part 709 requiring successful completion of a DOE counterintelligence evaluation that may include a counterintelligence-scope polygraph examination.