Solutions Programme Manager

Location: UK - Hatfield Job-ID: 216778 Contract type: Standard Business Unit: Project Management

Life on the team

Customer Enablement - Principal Solution Manager

Location - Ideally Hatfield with Hybrid (other UK sites considered)

Customer Enablement is part of the Delivery function of GIS and is responsible for managing and delivering GIS tooling solutions that underpin our customer contractual services. From welcoming new customers navigating complex changes enabling renewals and seamless offboarding our team is at the centre of driving the tooling required in all these opportunities.

We thrive on collaboration working together with colleagues across GIS GMS GTS and GPS to assure our tooling designs provide the right customer outcomes and are delivered on time. Our partnerships spark fresh ideas and continuous improvements but we always keep the customer at the heart of every decision. Our work is dynamic varied and full of opportunities to make a real impact for our customers and the wider business.

This role reports to the Head of Solutions within Customer Enablement but youll be part of a global direct team and actively contribute to the wider GIS community. This is a dynamic and varied role where no two days are the same. This role offers a real opportunity to shape solutions accelerate transitions and make a visible impact for customers and colleagues.

What youll do

• Pre-Sales engagements: Youll engage on various pre-sales supporting Computacenters bid process balancing customer business and technology needs to deliver effective tooling solutions.
• Make the complex simple: Translate customer requirements into actionable designs; communicate clearly with technical and nontechnical audiences; keep leadership informed with timely insight.
• Raise the bar on standards: Champion our standards provide commercial clarity and adoption discipline. Drive the change and adaption of the standards with the product owners.

• Coaching and Support: Provide guidance and support to the wider team to enhance knowledge strengthen consultancy skills and support the delivery of pre-sales and projects.

• Continuous Improvement: Youll have a focus on optimisation to reduce costs and timelines against the tooling configuration delivering greater value for our customers and the business.
• Drive stakeholder collaboration: Youll build and nurture strong relationships with senior stakeholders ensuring our team remains connected to our services and that we identify emerging trends. Youll also engage with GIS Strategic Business Partners providing the insight they need to address challenges and respond to new business requirements.

• Manage Escalations: Youll be a key escalation point for the solutions team; youll play a vital role in managing relationships and following through on both the resolution of complex issues and the delivery of successful outcomes for our stakeholders.

• Insight: Contribute to the team reporting ensuring that key stakeholders have appropriate insight into escalations initiatives developing patterns and theme.

What youll need

• Proven experience from service transition or technical product delivery within a complex multistakeholder environment.
• Strong stakeholder management skills and the ability to challenge constructively to keep customer outcomes on track.
• A customerfirst mindset crisp communication and a passion for continuous improvement.

• Either a good understanding of the contractual services Computacenter offers (PS GTS or GMS) or a technical understanding of the tools that underpin these services.

• Ability to manage multiple topics simultaneously maintaining attention to detail and distil complex information into clear summaries for senior stakeholders.

• Outstanding problem-solving skills and a willingness to dive into technical discussions and detail.

• Good working knowledge of Industry frameworks (ITIL SAFe DevOps)

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Our business may be about technology but first of all its about people

With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!