Senior Tools and Config Engineer

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe we are the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

We are looking for a Senior DevOps Engineer to join our team and enable the development of our AI-driven products. You will own and manage critical platform services including identity management secrets management and observability infrastructure. You will be the key liaison between the platform engineering team and development teams ensuring these foundational services are reliable well-documented and easy to consume. This is a hands-on technical role where youll drive best practices implement SLAs and enable developers to work efficiently and securely.

What Youll Do

Identity & Secrets Management

• Own and manage Keycloak for identity and access management (SSO OIDC SAML)
• Administer and evolve HashiCorp Vault for secrets management PKI and encryption as a service
• Design and implement authentication and authorization patterns for platform services
• Manage certificate lifecycle and PKI infrastructure
• Define and enforce security policies for identity and secrets

Observability & Monitoring

• Manage and scale Grafanas LGTM stack (Loki Grafana Tempo Mimir)
• Design and maintain logging metrics tracing and alerting infrastructure
• Implement SLIs/SLOs and dashboards for platform services
• Ensure high availability and performance of observability systems
• Drive adoption of observability best practices across engineering teams

Developer Enablement

• Serve as the primary point of contact between platform engineering and developers for tooling and services
• Create and maintain documentation runbooks and self-service guides
• Develop automation and tooling to simplify service consumption
• Conduct training sessions and workshops on platform tools
• Gather feedback from developers and translate into platform improvements

Operations & Best Practices

• Implement and maintain SLAs for managed services
• Design and execute deployment strategies (blue-green canary) for platform tools
• Establish disaster recovery and backup procedures
• Participate in on-call rotations and incident response
• Drive continuous improvement of service reliability and performance

What Were Looking For

Must-Have

• 5 years of experience in platform engineering DevOps or infrastructure roles
• Strong experience managing Keycloak (realm configuration identity brokering custom themes/extensions)
• Hands-on experience with HashiCorp Vault (secrets engines policies auth methods PKI)
• Deep expertise with Grafanas LGTM stack:
• Lokifor log aggregation
• Grafanafor visualization and dashboards
• Tempofor distributed tracing
• Mimirfor metrics storage
• Experience with Kubernetes and Helm for deploying and managing services
• Strong understanding of authentication protocols (OIDC SAML OAuth2)
• Experience implementing SLIs SLOs and SLAs
• Proficiency in scripting and automation (Python Bash Go)
• Excellent communication skills and ability to work with diverse teams

Nice-to-Have

• Experience with Terraform for infrastructure as code
• Familiarity with Prometheus and AlertManager
• Experience with service meshes (Istio Linkerd) and mTLS
• Knowledge of compliance frameworks (SOC2 ISO 27001)
• Experience with GitOps workflows (Argo CD Flux)
• Background in security engineering or identity management
• Experience with Backstage for developer portals
• Familiarity with FinOps and cost optimization

Technical Environment

• Identity: Keycloak
• Secrets: HashiCorp Vault
• Observability: Grafana Loki Tempo Mimir
• Container Orchestration: Kubernetes
• IaC: Terraform
• GitOps: Argo CD