Smith & Rogue E-Commerce and Operations Assistant
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Job Location:
Great Falls, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The E-Commerce & Operations Assistant is a hands-on role focused on supporting North 40 Outfitters Smith & Rogue e-commerce operations and helping get products live on the website. This position plays a key role in building complete product pages writing detailed and accurate product descriptions and supporting product launches across all categories.
In this role youll work closely with the e-commerce and media teams to ensure products are fully built out onlineincluding images descriptions and key detailsso launches are accurate timely and consistent. Understand timing of new product arrivals identify whats missing or incomplete on the website and support overall launch readiness from inventory arrival through publication.
In addition to e-commerce responsibilities this role also supports our customer service team to ensure a seamless experience from product launch to post-purchase. The assistant will be cross-trained to help manage inbox inquiries answer product questions assist with returns and exchanges and provide coverage during peak seasons or when additional support is needed. By staying closely connected to both product setup and real-time customer feedback this position helps bridge the gap between what we put online and what our customers experiencestrengthening trust clarity and overall satisfaction across our online stores.
Key Responsibilities
Ecommerce & Website Support
- Upload and manage products on the Smith & Rogue website including images descriptions variants and metadata
- Write clear engaging product descriptions that speak to function features and brand voice
- Ensure we have all product and marketing materials for new arrivals and product launches
- Contributing and assisting of updating website content including blogs newsletters and updating pages as needed
Customer Service
- Sales & Hospitality: Serve as the first point of contact and set the tone for our brand experience. Build genuine relationships understand customer needs and create memorable interactions that turn customers into brand advocates.
- Customer Support: Manage returns exchanges defective products order issues and technical product questions. Ensure clear prompt communication and resolutions that reflect our commitment to care.
Asset Management & Collaboration
- Upload organize and maintain a clean searchable asset library
- Assist with light photo editing and exports (training provided)
- Work closely with the creative and marketing team to brainstorm ideas and maintain brand alignment
- Ensure all ecommerce content reflects Smith & Rogues aesthetic and brand standards
Photography & Content Production
- Assist with studio product photography (gear apparel accessories)
- Assist with lifestyle photography
- Help coordinate samples for shoots and ensure products are ready to photograph
Qualifications :
- Passionate about the outdoors & PNW lifestyle Smith & Rogue represents with a strong interest in the gear brands and culture
- Entry-level experience welcome
- Comfortable working on a computer and learning new systems experience with Microsoft Excel and familiarity with Adobe Creative Suite (Lightroom Photoshop Premiere Pro) is preferred.
- Comfortable writing and editing copy
- Keen Attention to Detail: You catch the little things that make a big difference.
- Not afraid to ask questions: Its ok to not be an expert and you arent in it alone
- Be a problem solver: Were still building this thing. It sometimes requires some grit some determination and detective work to get to the right answer.
Nice to Have
- Basic photo or video editing skills
- Familiarity with e-commerce platforms (Adobe Commerce)
- Basic HTML knowledge
- Understanding of SEO-friendly product listings and metadata
Additional Information :
Why Join Us
We offer a dynamic and collaborative work environment where you will have the opportunity to develop your skills collaborate with a passionate team and contribute to the growth of an exciting e-commerce business. As an E-commerce Operations Assistant you will gain hands-on experience in multiple facets of the e-commerce ecosystem while having the chance to make a tangible impact on our success.
Benefits & Compensation:
We offer a competitive wage a rewarding work environment and generous benefits and perks such as paid holidays a 401(k) option Health Savings Accounts (HSAs) medical dental vision and life insurance and a phenomenal employee discount on all products North 40 sells.
North 40 Outfitters is proud to be an Equal Opportunity Employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ... View more
