Engineer, Field Application (12 months fixed term contract)

In our always on world we believe its essential to have a genuine connection with the work you do.

What you can help us:

• Provides pre-sales and post-sales product and technical support the Broadband BU; assistance to CommScopes internal and external customers as a contributing team member. Support Product and Account Management and Sales teams for current modified and new CommScope applications and configurations.
• Provide application engineering support for CommScopes Broadband product addition introduction of new products consult with customer to determine and document requirements develop product specifications work with product managers on the development of fit for purpose products.
• Have a working knowledge of Service Provider passive infrastructure inclusive of outdoor aerial and underground fiber networks FTTX MDU/SDU networks headend/central office/commercial buildings and copper networks.
• Provide product expertise and support and have hands-on experience in relation to optical passives splice closures outside plant cables access terminals cabinets drop cable assemblies copper terminals & accessories and other related products to access network cabling.
• Participate in forums seminars customer meetings and public events as a subject matter expert.

Responsibilities:

• Direct Sales Support

Provide technical assistance on assigned products and solutions and be an active member of the sales team by performing the following functions.

• Custom Product Configuration

Translate customer system level requirements into new or modified products or configurations of products. Capture and deliver to our Product Business Units a comprehensive list of product features and functions that are prioritized by the customer.

• Consulting

Provide technical support on evolving technologies and applications providing the customer with details on product and solution design and implementation.

• Proposal

Support Give technical input to Requests for Proposal Information or Pricing. Answer technical questionnaires prepare product overview perspectives participate in proof-of-concept deployment and advise on bid/no bid decisions.

• Source of Product Information

Use the expertise gained on new product development teams to advise customers on product features functions interfaces and solution design and deployment.

• Post Sales Support

When/where required assist in all aspects of Post-Sale support i.e. installation supervision phone/field troubleshooting/repair and preparing installation documentation. Proficient in field test techniques and field data test analysis.

• Product Approval

Work with customers to obtain product approvals. Providing documents to the customer to enable their product approval including test results datasheets and installation instructions. Plan and manage all aspects of Field Trials to include capturing customer requirements and parameters for defining a successful trial layout and design of the product solution develop test plans overseeing installations capturing analysing and reporting customer feedback to include results of field trial acceptance.

• Technical Presentations

Develop and deliver technical presentations on CommScopes product applications and/or general industry concepts.

• Product Support

Be an active contributor to product development teams. Bring the customers technical and operational perspective into the product development process.

• Product Champion

Provide innovative ideas customer perspective and research into product developments. Stay involved in the process from concept through design through execution. Actively participate in market introduction and penetration strategies.

Qualification for consideration:

• Degree or diploma in electrical optical or telecommunications field.
• Minimum 8 to 10 years experience in customer consultation or support
• Knowledge and practical experience usingpassive fiber optics productshighly preferred.
• Domestic and international up to 30% of time.
• Fluent in both native Japanese and English languages

What will excite us if you have below:

• Previous outside plant / inside plant engineering and post-sales experiences of fiber and copper networks with service provider customers.
• Previous experience/knowledge ofFTTx network design.
• Knowledge of optical distribution frames optical passives splice closures outside plant cables access terminals cabinets drop cable assemblies copper terminals & accessories and other related products to access network cabling.
• Knowledge of local Telecom standards for building electrical and data-comm codes and regulations.
• Familiar with International Telecoms standards such as Telcordia ITU-T and IEC.
• Familiar with data center industry trends is a plus.
• Strong interpersonal skills including the ability to establish and maintain relationships.
• Must be able to work with limited supervision proactively seek outcomes within guidelines and authority provided by management.
• Understanding FTTX and transport technology and networks including the knowledge required to design equipment into and test/troubleshoot these networks preferred.
• Knowledge of and limited experience with test equipment to include optical time domain reflectometers optical power meters and sources and multimeters strongly preferred.
• Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways
• Maturity a strong work ethic and a high degree of integrity in respect of maintaining the confidentiality of the IP of both parties CommScope and Customer.
• Proficient with relevant software tools (MS Excel Word PowerPoint Visio Outlook)

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Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live work and employees push the boundaries of communications technology that enables game-changing discoveries like 5G the Internet of Things and gigabit speeds for everyone our unmatched expertise in copper fiber and wireless infrastructure our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright passionate and caring people who strive to create whats connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO) including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process please contact us to submit your request at You can also learn more about CommScopes accommodation process and EEO policy at Experience:

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