UK Credit and Collections Team Leader

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Job Title: UK Credit & Collections Team Leader

Location: Milton Keynes (Hybrid: 2 days in-office)

About the role:

We are looking for an experienced UK Credit & Collections Team Leader to join BSIs Finance Business Services this role you will lead the day-to-day delivery of Credit and Collections activity across a portfolio of UK client ledgers ensuring strong cash collection performance effective dispute resolution and a high standard of customer service.

Reporting to the UK Credit & Collections Manager you will manage and develop a team responsible for collections activity while working closely with Sales Billing Operations Cash Application and Customer Service teams to resolve issues and remove barriers to cash collection.

This is a great opportunity for a leader who enjoys combining people management operational delivery and process improvement within a global Order to Cash environment.

Responsibilities:

• Lead the day to day Credit and Collections activity across the UK portfolio ensuring consistent execution of collections strategies and prioritisation of accounts

• Manage and develop a team of Credit and Collections professionals allocating workload setting priorities and supporting performance against KPIs

• Drive performance against targets including aged debt cash collection dispute resolution cycle time and promise to pay effectiveness

• Produce and monitor management information such as ageing reports dispute backlogs and overdue accounts ensuring actions are tracked and completed

• Work closely with Sales Billing Operations and Customer Service teams to resolve queries and remove barriers preventing cash collection

• Support credit risk management activities including credit checks credit limit monitoring and adherence to credit policies

• Oversee dispute resolution ledger reconciliation and query management to maintain accurate customer balances and minimise overdue debt

• Coordinate escalation processes including payment plans legal escalation and engagement with Debt Collection Agencies where appropriate

• Support month end and year end activities including debtor reviews aged debt commentary and reporting inputs

• Identify opportunities for process improvements across the Order to Cash cycle and support wider finance transformation initiatives

• Ensure compliance with internal controls policies and regulatory requirements while maintaining audit ready documentation

• Coach and develop team members through feedback training and quality assurance activities

To Be Successful in the Role You Will Have:

• Previous experience within Credit and Collections or Credit Control ideally within a team leadership capacity

• Experience managing or mentoring team members and driving performance against financial KPIs

• Strong understanding of collections processes dispute resolution and credit risk management

• Experience working with multiple stakeholders such as Sales Operations Finance and Customer Service

• Strong analytical skills with the ability to interpret data and identify trends within aged debt or queries

• Experience using financial systems and strong Excel skills including formulas and pivot tables

• Ability to prioritise workload and manage competing deadlines in a fast paced environment

• Strong communication skills and the ability to build effective relationships across the business

• Experience working in a global or multi currency environment would be beneficial

• AAT ICM or equivalent finance related qualification is desirable

BSI offers a competitive total reward package an independent and varied job in an international environment flexible working hours ongoing training and development with the inclusion of 27-days annual leave paid sick leave bank holidays health insurance life insurance pension plan with company contribution car allowance (dependent on role) income protection paid maternity leave paid paternity leave paid parental leave adoption leave compassionate leave paid bereavement leave learning and development opportunitiesand a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deservesexcellence

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products systems services and the world we live in.

Headquartered in London BSI is the worlds first national standards organization with more than 100 years of experience. We are a global partner for 86000 companies and organizations in over 193 countries offering development auditing certification and training services including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food construction energy healthcare IT and trade sectors. Incorporated by Royal Charter were truly impartial and home to the ultimate mark of trust the Kitemark.

Through our unique combination of consulting training assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge bring your open and enthusiastic mindset to our dynamic team apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.Our goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organization all while having fun doing great is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting processplease inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.