Loyalty Operations & Reporting Analyst
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Loyalty Operations & Reporting Analyst supports the day-to-day operational execution process documentation and performance reporting of the loyalty program.
The role focuses on process accuracy procedural compliance data reporting and operational coordination ensuring that loyalty activities are executed consistently and efficiently across systems and hotels.
This position is suited for a profile with around 3 years of experience strong attention to detail and a structured process-driven mindset.
Operational Processes & Procedures
- Support daily loyalty operations to ensure activities follow defined processes and standard operating procedures (SOPs).
- Maintain and update operational documentation SOPs process flows and onboarding guides.
- Support quality control checks to ensure data system configurations and operational inputs are accurate and complete.
- Assist in identifying process gaps operational issues and improvement opportunities.
Performance Reporting & Data Management
- Prepare regular operational and performance reports using Excel and internal dashboards.
- Track KPIs related to loyalty operations program usage and operational compliance.
- Support monthly and quarterly audits by collecting data validating information and documenting findings.
- Ensure consistency and accuracy of data across reports and systems.
Hotel & Stakeholder Coordination
- Support onboarding of new hotels from an operational and procedural perspective.
- Coordinate information collection and validation with hotels and internal teams.
- Act as a point of contact for operational questions related to processes reporting and system usage.
Training & Knowledge Support
- Assist in maintaining training materials related to systems processes and operational procedures.
- Support coordination and tracking of operational training sessions and completions.
- Ensure operational knowledge is clearly documented and accessible.
Qualifications :
Required Experience & Qualifications
- Bachelors degree in Business Operations Hospitality FinanceMarketing or a related field.
- 3 years of experience in operations reporting business analysis shared services or operational support roles.
- Strong proficiency in Excel (pivot tables formulas lookups).
- Experience working with structured processes procedures or operational documentation.
- High attention to detail and strong organizational skills.
Core Skills & Competencies
- Strong analytical and logical thinking.
- Process-oriented mindset with focus on accuracy and consistency.
- Ability to work with data and translate it into clear reports.
- Good written and verbal communication skills.
- Ability to manage multiple operational tasks in parallel.
- Proactive reliable and structured working style.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cognos
- Microsoft Access
- SQL
- Crystal Reports
- Financial Report Writing
- Power BI
- Pivot tables
- ssrs
- Tableau
- Regulatory Reporting
- SAS
- Data Analysis Skills
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
