Control Room Operator

AECOM is actively seeking highly motivated Control Room Operator to work at the Statewide Traffic Management Center in Austin Texas. Applicants will need to be professional self-motivated resourceful and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicants will need to clearly demonstrate their experience and knowledge of the statewide roadway system and their level of computer and communication (i.e. dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend night and holiday shifts.

Control Room Operators these positions are responsible for monitoring and reporting incidents on statewide roadways freeways and arterials. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents communicate lane closures and monitor congestion. Once the Operator has confirmed the information respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs traveler information systems and sharing of information with local media outlets.

Control Room Operators execute their responsibilities from a traffic management center (TMC) located in Austin Texas. The environment is a professional and fast paced with a technological focus around a teamwork approach to optimizing roadway performance and safety.

Other responsibilities include:

• Monitoring events and equipment status with closed circuit TV cameras (CCTV) incident response crews and TMC Lonestar software.
• Managing and logging events and congestion using the TMC software and roadway detection devices both electronic and in the field (e.g. speed sensors CCTV cameras and Dynamic Message signs (DMS).
• Coordinating and dispatching incident response crews to incidents in a safe timely and efficient manner.
• Detecting confirming and tracking equipment faults affecting control room equipment (e.g. central system computers CCTV monitors and large screen display units) and system field equipment (e.g. CCTV Video Display Systems DMS).
• Coordinating with Texas Department of Transportation (TxDOT) District Traffic Management Centers stakeholders on all control room activities while communicating essential and timely incident data with external clients at local and State Agencies along with and other TxDOT operations.
• Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents with TxDOT Divisions and Districts and State Agencies.
• Other duties assigned

Work Conditions:

• May be subject to short or no-notice work assignments during emergency situations.
• Rotating shift schedule available morning afternoons and evenings
• Controlled indoor environment with dimmed lighting.
• Significant periods of sitting CCTV monitor viewing and data entry
• Heavy telephone and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation.
• Work is a 24/7/365 environment which may include weekend night and holiday shifts.

Qualifications :

Minimum Requirements:

• High School Diploma/GED 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Availability to work in a 24/7/365 environment which may include weekend night and holiday shifts.
• Willing to submit to a Drug and Alcohol test.

Preferred Qualifications:

• Previous experience working in a fast-paced technology-driven environment.
• Ability to perform moderately complex technical work under direct supervision utilizing instructions drawings and computer schematics.
• May be involved in training and supervising technical personnel.
• May perform data entry.
• Monitoring the roadways including detecting confirming updating and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV detectors etc.
• Act like an emergency dispatcher within a call center environment contacting staff at District TMCs activate alerts respond to events and other activities that require timely and efficient responses.
• Other duties assigned.

Additional Information :

• Sponsorship is not available for this position now or in the future.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time