TS Engineer

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities Include:

Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
Ensure that standard operating procedures are followed as per established ITIL processes.
Provide accurate information on IT products and services with highest level of end user satisfaction.
Remotely provide technical assistance to user queries and problems
Escalate unresolved issues to the next level of support team
Ability to document the solution properly and share the knowledge across the teams
Following up with end users and Service teams until tickets are resolved
Prepare and share ticket status reports
Review and analyze common complaints and problems to identify permanent fix
Achieve SLAs for resolution on incidents and service requests
Exercise patience and professionalism during stressful situations

Key Responsibilities Include: Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.Ensure that standard operating procedures are followed as per established ITIL processes.Provide accurate information on IT products and services with highest level of end user...