Remote Flemish-speaking Junior Customer Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote (Spain)
Start Date: ASAP
Schedule: 39 hours per week Monday Friday 09:00 18:00
Department: Customer Service
Work Model: Fully Remote
About the Role
We are looking for a Flemish-speaking Customer Experience Specialist to join a dynamic team within the automotive industry. In this role you will support customers and provide a premium service experience aligned with the standards of a luxury automotive brand.
You will act as the main point of contact for customers ensuring their inquiries are handled efficiently while delivering an outstanding customer journey.
Key Responsibilities
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Provide high-quality customer support via phone email or other communication channels.
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Assist customers with inquiries related to automotive products and services.
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Deliver a premium customer experience consistent with luxury brand standards.
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Resolve customer issues in a professional and timely manner.
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Maintain accurate records of customer interactions in internal systems.
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Collaborate with internal teams to ensure effective problem resolution.
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Identify opportunities to improve customer satisfaction and overall service quality.
Requirements
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Native or fluent Flemish (C2 level) and good English communication skills.
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Previous experience in customer service or sales is required.
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Experience working with premium or luxury brands is considered an advantage.
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Strong communication and interpersonal skills.
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Customer-oriented mindset with strong problem-solving abilities.
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Comfortable working remotely and managing tasks independently.
Recruitment Process
The hiring process includes several steps:
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Submission of application
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Ownership validation (may take up to 48 hours)
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Profile fit validation by CNX recruiters and the project leader
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HR interview and assessments/tests
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Supervisor interview
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Client interview (depending on the project)
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Job offer
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Hiring
What We Offer
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Fully remote position within Spain
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Opportunity to work with a prestigious automotive brand
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Stable full-time schedule (MondayFriday)
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Professional development in an international environment
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
