German Market Account Manager – Customer Success & Growth

German Market Account Manager Customer Success & Growth

Location: Barcelona Start Date: 16 March 2026
Contract: Full-time (39 hours/week) Office-based with a progressive path to hybrid

Your Mission

Do you thrive on building strong client relationships and driving measurable business impact Join a fast-growing player in the property & hospitality sector as a German Market Account Manager Customer Success & Growth

In this role youll be the strategic partner for high-value hostshelping them succeed retain and grow through smart account optimization data-driven insights and proactive relationship management.

What Youll Be Responsible For

Account Optimization & Retention

• Own the relationship with newly onboarded and existing German-speaking hosts building trust and long-term partnerships.

• Act as a trusted advisor by proactively addressing host questions challenges and business goals.

• Drive listing performance by delivering tailored optimization strategies that improve quality visibility and sustainability.

Pipeline & Performance Management

• Manage a portfolio of high-value accounts with a clear focus on retention engagement and growth.

• Use Salesforce (SFDC) and customer success tools to track activity manage pipelines and optimize workflows.

• Consistently meet or exceed outreach targets engagement KPIs and performance goals in a results-driven environment.

Collaboration & Continuous Improvement

• Be the Voice of the Customer (VoC)identify trends growth opportunities and areas for product or process improvement.

• Partner closely with sales teams program managers and internal stakeholders to refine best practices and drive impact.

• Stay ahead of industry trends and new tools to continuously elevate the customer experience.

• Actively engage in training coaching and knowledge-sharing initiatives.

What You Bring

Must-Have Requirements

• 12 years of experience in Customer Success Account Management Sales or a similar client-facing role.

• BA/BS degree or equivalent practical experience.

• German at C2 level and strong professional English.

• Exceptional communication relationship-building and problem-solving skills.

• Proven track record of exceeding targets in a fast-paced performance-oriented environment.

• Strong organizational skills with the ability to manage multiple accounts simultaneously.

Nice-to-Have / Stand-Out Skills

• Hands-on experience with Salesforce (SFDC) Mixmax or other customer success platforms.

• Background in hospitality property management or related industries.

• Process Excellence mindset with a passion for efficiency and quality improvement.

• High emotional intelligence and a solution-oriented approach.

• Entrepreneurial mindsetproactive innovative and opportunity-driven.

• Strong collaboration critical thinking and openness to diverse perspectives.

Whats In It for You

• Competitive compensation: 30000 gross/year up to 3500 gross/year performance bonus.

• Ongoing sales training certifications and continuous skill development.

• Clear and structured career progression backed by coaching and a high-energy team culture.

• Work from a prime office at World Trade Center Barcelona right by the sea.

Why Join

Youll step into a role where your impact is visible your performance is rewarded and your growth is actively supported. If youre ready to elevate client success while building a long-term career in Barcelonas vibrant international environment this is your next move.

Apply now and turn customer success into a growth engine.