Customer Care Representative (mfd)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION
Were growing were shaping were changingand you can be a part of it! You can expect an innovative and diverse work environment thats constantly finance legal marketing or operations youll have the chance to make a real impact with your ideas and actively shape change.
Want to make a difference in customer care Are you passionate about the world of customer support and want to master a variety of challenges in a dynamic team
Be more than just an employeebecome a co-creator: as a Customer Care Representative (m/f/d)
Where At our location in Mainz
YOUR MISSION
- Handle customer inquiries via ticket live chat and phone
- Explain products services and features clearly
- Guide customers in using products correctly
- Provide troubleshooting and basic technical support
- Guide customers in using our business systems and tools
- Escalate complex issues to specialized teams when needed
- Record customer interactions in Desk CRM and Sales IQ systems prior knowledge is advantageous
- Follow and update internal processes policies and workflows
- Ensure compliance with data protection and company guidelines
- Follow service quality standards and scripts
- Meet pre-defined KPI targets
YOUR PROFILE
- Successfully completed training in the commercial sector or equivalent
- At least 2 years of professional experience in customer care desirable
- Excellent communication skills
- Problem-solving skills
- Empathy and patience
- Customer-oriented mindset
- Hands-on mentality
- Good written and spoken German and English skills
- Very good written and spoken Turkish skills
THATS WHAT WE OFFER YOU!
- Working environment:Innovative office with state-of-the-art technology and ergonomic height-adjustable desks
- Flexibility: The option of mobile working (40/60 rule) and flexible working hours (flexitime)
- Culture: Inspiring corporate culture with an international team diversity and flat hierarchies for the exchange of ideas and quick decisions
- Catering: Free fresh fruit and non-alcoholic beverages (water dispenser Fritz-Kola etc.) and a wide selection of coffee options canteen subsidy
- Shopping benefits: Corporate benefit program with exclusive offers and discounts
- Mobility: We offer you the opportunity to lease a JobRad bike through us and subsidize your Germany-wide Jobticket
- Health: We support your future by subsidizing 50% of your company pension plan. We also continue to pay your salary for 5 working days if your child is sick and you are unable to work.
- Continuous improvement: We are constantly working to further develop and optimize our benefits to make your everyday working life even more enjoyable and rewarding
ARE YOU READY TO BE PART OF OUR TEAM
Send us your application with your earliest possible start date. If you have any questions please contact the recruiting team will guide you through the entire application process. We look forward to getting to know you!
About us
Since our founding in 2019 Healy World has grown into a global over 50 countries - with locations in Germany the USA Singapore and more - we make frequency technology accessible for everyday life.
Our goal: to help people live healthier and more conscious lives. With our innovative wearable we combine technology and well-being to promote balance and holistic health.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
We deliver frequencies for your life. We are Healy World. A start-up founded in January 2019 with a community in over 50 countries. We are proud of the Healy, our unique and innovative wearable device that promotes holistic health, wellbeing, and balance. We empower people to live a h ... View more
