Learning and Talent Development Manager NoMad Singapore

EXPECTATIONS:

The Manager Learning and Talent Development is expected to:

Always maintain a consistently professional demeanor.

Represent NoMad positively in all interactions with internal and external stakeholders.

Always adhere to company policies and procedures including HR guidelines compliance training and workplace policies.

Demonstrate strong leadership in fostering a culture of learning and continuous development.

Effectively manage workload and priorities with efficiency and organisation.

Foster clear and effective communication with team members and department leaders.

Exhibit strong facilitation and coaching skills to support team development.

Champion company values and foster a positive collaborative and growth-oriented culture.

QUALIFICATIONS

Degree or Diploma in Human Resources Hospitality Management Learning & Development or a related field.

Experience in training and development within hospitality or service-oriented environments.

Strong facilitation presentation and coaching skills.

Experience in leadership development talent management or organisational development is advantageous.

Experience working with corporate learning frameworks or brand training platforms is preferred.

Excellent communication organisational and interpersonal skills.

Passion for people development and service excellence.

EOE/AA/Disabled/Veterans

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with the Singaporean charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore

OVERVIEW OF ROLE

The Learning and Talent Development Manager is responsible for designing implementing and managing training and development initiatives that support the growth of our people and strengthen service excellence across the hotel.

This role plays a key part in shaping the culture of the organisation by ensuring that team members are equipped with the skills knowledge and behaviours required to deliver exceptional hospitality. The Manager Learning and Talent Development partners closely with department leaders to identify development needs deliver impactful training programmes and cultivate future leaders within the organisation.

As custodian of NoMads culture the role champions the values behaviours and service philosophy that define the NoMad experience. The Manager serves as an internal ambassador of the brand ensuring that every team member understands and embodies the spirit of NoMad hospitality.

In addition to learning and development this role also supports the hotels talent development and succession planning initiatives ensuring a strong pipeline of future leaders aligned with the NoMad culture and brand philosophy.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Manager Learning and Talent Development are summarised below; however the list is not exhaustive.

GENERAL DUTIES

Develop and implement the hotels learning and development strategy in alignment with organisational goals.

Design and deliver training programmes that enhance service excellence operational knowledge and leadership capability.

Coordinate and facilitate new team member orientation and onboarding programmes ensuring all new hires are introduced to the NoMad culture and service philosophy.

Work closely with department heads to identify learning needs and create structured development plans.

Collaborate with Hilton corporate and regional offices to implement corporate learning programmes training standards and leadership initiatives.

Ensure all mandatory training programmes including compliance and workplace safety training are delivered effectively and tracked accordingly.

Maintain training records and ensure documentation is accurate and up to date.

Support the development of operational training materials and standard operating procedures.

Facilitate workshops and training sessions that reinforce the brand values service culture and the NoMad way of hospitality.

Support pre-opening training programmes and help build a strong service culture prior to the hotels opening.

Undertake any other duties or tasks deemed reasonable by the Director of People & Development or General Manager.

LEADERSHIP AND MANAGEMENT

Partner with department leaders to support the development of their teams through coaching and capability building.

Provide guidance and support to supervisors and managers on team development and training practices.

Support leadership development programmes designed to strengthen management capability across the organisation.

Encourage a culture of continuous learning and professional growth across all departments.

Promote knowledge sharing and collaboration across teams.

TALENT MANAGEMENT & DEVELOPMENT

Support the organisations talent management strategy working closely with the Director of People & Development to identify and develop high-potential team members.

Partner with department heads to identify future leaders and support succession planning for key operational roles.

Facilitate talent review discussions and assist in the development of individual development plans (IDPs).

Support initiatives that promote internal mobility and career progression within the organisation.

Contribute to the development of structured leadership programmes that support the growth of emerging leaders.

Ensure alignment between the hotels talent development initiatives and corporate Hilton learning and talent programmes.

FINANCIAL PERFORMANCE & OPERATIONS

Manage the learning and development budget and ensure training resources are utilised effectively.

Identify cost-effective training solutions and learning platforms that support operational needs.

Monitor training participation and evaluate the effectiveness of programmes to ensure they deliver meaningful impact.

Support workforce development initiatives that contribute to improved performance and productivity.

GUEST EXPERIENCE & BRAND REPRESENTATION

Act as the custodian of NoMads culture ensuring that the brands values and service philosophy are embedded across all levels of the organisation.

Serve as an internal ambassador of the NoMad brand inspiring team members to embody its spirit of hospitality.

Ensure learning initiatives reinforce the service philosophy and brand standards of NoMad.

Support the development of service culture initiatives that elevate the guest experience.

Equip team members with the confidence and skills required to deliver exceptional hospitality.