Desktop Support Engineer
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers HTS offers professional consulting data solutions and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services including end-user support hardware and software troubleshooting site surveys remote and on-site assistance and more. Leveraging deep operational experience and technical expertise HTS helps clients overcome challenges optimize resources and innovate for business success. By delivering comprehensive services HTS aims to enable businesses to achieve their full potential.
Tasks
We are looking for a skilled IT End User Support Specialist to provide technical support for enterprise IT environments. The ideal candidate will be responsible for maintaining IT infrastructure resolving technical issues and ensuring smooth IT operations for end users. This role requires strong troubleshooting skills customer service orientation and experience supporting desktops laptops network devices and collaboration tools.
Key Responsibilities
IT Infrastructure & System Support
- Deploy configure and maintain IT systems including desktops laptops servers and network equipment.
- Support voice and video conferencing systems mobile devices and related hardware.
- Install configure and maintain operating systems enterprise applications and IT equipment.
- Analyze technical requirements and recommend appropriate IT solutions.
Incident & Service Management
- Monitor and manage IT incident queues and service requests.
- Troubleshoot hardware software and configuration issues for end users.
- Escalate complex technical issues to relevant support teams when necessary.
- Provide technical guidance and assistance to users regarding IT systems and services.
Asset & Deployment Management
- Manage IT asset lifecycle including device deployment updates and retirement.
- Maintain accurate asset records in IT asset management systems.
- Provide onboarding support for new employees including IT setup and orientation.
Security & Compliance
- Ensure compliance with company IT security policies and governance standards.
- Support implementation of security best practices within the IT environment.
Documentation & Continuous Improvement
- Maintain and update technical documentation and knowledge base articles.
- Participate in technical meetings and collaborate with global IT teams.
- Contribute to service improvement initiatives and system performance analysis.
Maintenance & Project Support
- Perform system upgrades maintenance and configuration changes.
- Support scheduled maintenance activities and system updates.
- Assist in regional and international IT infrastructure projects.
Requirements
Experience
- Minimum 35 years of experience in IT support or end-user support roles.
- Hands-on experience providing onsite and remote technical support.
- Experience working in enterprise or global IT environments is a plus.
Technical Skills
- Strong knowledge of Windows operating systems.
- Experience with hardware troubleshooting and desktop support.
- Basic knowledge of servers networking and enterprise applications.
- Familiarity with Audio Visual / Video Conferencing support (Level 1).
- Strong troubleshooting and diagnostic skills.
Preferred Certifications
- CompTIA A
- ITIL Foundation
- Microsoft Certified Professional (MCP)
- CompTIA Network / Security
- Cisco CCNA
Professional Skills
- Excellent customer support and communication skills.
- Ability to explain technical issues to non-technical users.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks in a fast-paced environment.
- Proactive detail-oriented and team-focused mindset.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Founded in 2013 HTS have grown organically year on year and today provide services in over 50+ countries. Through our industry knowledge and quality of service our clients have come to rely upon us to not just keep the cogs turning but also to keep them at the forefront of technologic ... View more
