Guest Service Assistant

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

Salary: 12.71 per hour Department incentives (39 Hours a week)

A WORLD OF REWARDS

Freeand healthymealswhen on duty

Grow your Career

Personal Developmentprogrammes designed to support you at every step of your career

Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Free Health Club Membership

High street discounts: with Perks at Work

Holiday:28 days including bank holidays (increasing yearly to up to 33 days)

Discounteddental and health cover

Free Parking

Accommodationavailable with all bills included

Guest Experience Dayas part of your induction

Modern and inclusiveTeam Members areas

Free Golf Club

As a Guest Service Agent you will serve in the Front Office & Food & Beverage departments to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and therefore is responsible for performing the following tasks to the highest standards:

What will I be doing

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests including check-in/out and complete audit procedures as required

Ensure that the Manager is kept fully aware of any relevant feedback from guests and or other departments

Responsible for taking and delivering food and drinks orders demonstrating exceptional customer service and creating memorable experiences for our guests and colleagues.

Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy

Comply with hotel security fire regulations and all health and safety legislation

Follow company brand standards

What are we looking for

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm efficient and organised with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

EOE/AA/Disabled/Veterans