Job Description Location Manager (Khammam)

Position Title: Location Manager

Location: Khammam

Department: Sales Personal Loans (or as applicable)

Reports To: Cluster Manager / Zonal Sales Manager

Role Overview

The Location Manager will be responsible for driving business performance in the Khammam location by managing Sales Managers (SMs) and Relationship Officers (ROs). The role focuses on achieving sales targets through effective channel management including DSA-driven business for SMs and direct business generation for ROs. The incumbent will oversee field operations team productivity and customer service quality to ensure strong business outcomes.

Key Responsibilities

1. Team Management

• Lead supervise and support Sales Managers and Relationship Officers to achieve monthly business targets.
• Monitor daily productivity field activities and funnel management of the team.
• Conduct regular review meetings performance discussions and provide coaching where required.

2. Business Development

• Drive location-level business through effective DSA (Direct Selling Agent) engagement for SMs.
• Strengthen direct sourcing channels for ROs by enhancing market presence and customer acquisition strategies.
• Identify new market opportunities and partnerships to expand the business footprint.

3. Channel Management (DSA)

• Identify onboard and nurture active DSAs to ensure steady business inflow.
• Track DSA performance compliance and engagement levels.
• Ensure DSAs follow company policies documentation processes and quality controls.

4. Direct Business Generation

• Guide ROs in generating direct leads through field visits references and local tie-ups.
• Ensure adherence to sourcing guidelines customer KYC norms and credit processes.
• Support ROs in building strong customer relationships to enhance portfolio quality.

5. Process Compliance & Portfolio Quality

• Ensure adherence to risk credit and operational guidelines at the location.
• Monitor key parameters such as WIRR lead quality and documentation accuracy.
• Maintain healthy portfolio quality by coordinating with Credit Risk and Collections teams.

6. Market Intelligence

• Track competitor activities market movements and product offerings.
• Provide regular feedback to management to support strategy formulation.

7. Administrative Responsibilities

• Ensure proper branch hygiene documentation MIS reporting and compliance adherence.
• Manage leave planning discipline and workforce availability based on business needs.

Skills & Competencies

• Strong team leadership and people management skills
• Good understanding of DSA ecosystem and direct sales model
• Excellent communication and negotiation abilities
• Ability to drive targets and manage high-performance teams
• Sound knowledge of financial products and credit processes
• Problem-solving aptitude with strong customer orientation

Qualification & Experience

• Graduate / Postgraduate (MBA preferred)
• 38 years of experience in sales preferably in Personal Loans or Retail Asset business
• Prior experience managing DSAs and field teams is desirable

Required Experience:

Manager