ProdOps Engineer 3

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Production Operations Engineer3 P3(ProdOps/ SRE)

Location:Bangalore Hybrid

Experience: 58 years

Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management monitoring site reliability and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manageCritical and Highproduction incidents end-to-end.

• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.

• Improve MTTR MTTA alert quality and operational stability.

• Perform root cause analysis (RCA) and drive corrective actions.

• Monitor production systems and proactively detect issues.

• Automate operational tasks using Go Python Shell or Perl.

• Maintain dashboards alerts runbooks and SOPs.

• Handle customer-facing communications during incidents.

• Coordinate with Engineering ProductCloudOps and Support teams.

• Guide junior engineers and support shift handovers.

• Leadautomation initiativesto reduce toil and manual intervention.

• Write and review operational automation usingGo / Python / Shell / Perl.

• Act as a technical reviewer for reliabilitycritical changes.

• Influence architecture decisions withoperability and reliabilityin mind.

• Own and standardize runbooks SOPs and disaster recovery processes.

Leadership & Mentorship

• Provide technical leadership and mentorship toProdOpsengineers.

• Guideshiftteams during complex situations.

• Support onboarding training andupskilling ofteam members.

• Drive operational maturity across the team.

Tech Stack &Expertise

Required Technologies

• Containers & Orchestration:Docker Kubernetes Helm

• Cloud Platforms:AWS / GCP / Azure

• Infrastructure as Code:Terraform

• CI/CD:Jenkins Harness GitHub ActionsArgoCD GitLab CI

• Monitoring & Observability:Prometheus Grafana ELK Datadog New Relic Loki

• Version Control:Git GitHub GitLab

• Scripting:GoorPythonorShellorPerl

Qualifications

• 6 years of experience inProduction Operations SRE or Cloud Reliabilityroles.

• Proven experience leadingmajor production incidentsincustomerfacingsystems.

• Strong background indistributed systems Kubernetes and cloud environments.

• Experience mentoring engineers and driving reliability initiatives.

• Excellentwritten and verbal communication skills.

What We Offer

• An opportunity to be part of a dynamic and innovative team.

• Inclusive and collaborative work environment.

• Continuous learning and professional development opportunities.

• Exposure to large-scale and customer-critical systems.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.