Telesales Team Leader – Credit Card & Personal Loan (In-house Channel)

Were building an In-house Telesales Team at Trusting Social to support top banks/Financial institutions in Vietnam on credit card and personal loan sales.

This team will focus on high-quality calls better conversion and stronger customer experience while working closely with product and client teams.

Instead of working for an outsourced vendor youll join an in-house telesales model where your calls matter your feedback is valued and your performance directly shapes real results.

At Trusting Social youll:

• Work with top banks in Vietnam on real financial products
• Get exposure to modern telesales systems and smart lead assignment
• Learn from data and feedback to improve your sales skills fast
• Build a career path in financial telesales

What Youll Do

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JOB RESPONSIBILITIES

1) Operations & Sales Leadership

• Daily Coordination: Manage daily operations based on specific campaigns including lead distribution shift scheduling and task prioritization.
• Performance Tracking: Monitor KPIs/SLAs and lead the team to meet targets (revenue conversion rates call quality etc.).

2) Quality Management & Compliance

• QA/QC Implementation: Execute call monitoring scoring feedback sessions and improvement training.
• Compliance: Ensure all consultations strictly follow internal processes policies and partner requirements.
• Performance Management: Manage overall team productivity and handle complex cases or escalations when necessary.

3) Recruitment Training & Team Development

• Headcount Planning: Develop staffing plans based on project goals; oversee recruitment and onboarding for new telesales agents.
• Coaching: Conduct 1:1 coaching and group training sessions based on QA results and feedback from partners or customers.

4) Product/Project Launch & Process Optimization

• Operational Readiness: Update scripts workflows and policies; collaborate with cross-functional teams to ensure on-time project go-live.
• Reporting & Analytics: Provide periodic reports analyze root causes of issues and implement rapid process improvements.

What Were Looking For

• Experience: 35 years in telesales for financial products (loans credit cards insurance etc.).
• Leadership: At least 12 years of experience managing a telesales or call center team.
• Domain Knowledge: Deep understanding of Banking/Consumer Finance processes (eligibility documentation approval and disbursement).
• Core Skills: Strong expertise in KPI/SLA management coaching QA/QC and compliance.
• Mindset: Data-driven mindset with a proactive approach to improvement; excellent communication and problem-solving skills.
• Technical Skills: Proficient in CRM systems dialer software call monitoring tools and reporting.

Preferred:

• Experience in Startup/Fintech environments.
• Experience managing multi-campaign or fast-paced operations.

What we offer

Join our team and enjoy:

• Competitive compensation including 13th-month salary and performance bonuses.
• Comprehensive health carefor you and your dependents.
• Generous leave policiesand flexible work hours.
• ConvenientDistrict 1 office location(next to a future metro station).
• On-site lunch with multiple options.
• Grab for work allowance and fully equipped workstations.
• Funteam-building activities sponsored sports clubs and Thursday happy hours.
• Unlimited free coffee tea snacks and fruit.
• A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology come join our team. We offer the runway to truly make an impact.

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