Data Center Operations Technical Support Technician , Data Center Operations

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design planning delivery and operation of Amazon Web Services infrastructure. We support data centers and the servers storage networking power and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations technical support managers and other vital roles. Youll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is seeking a DCT to support the Data Center Infrastructure Operations. Ideal candidates will be a self-motivated possess strong communications skills with the ability to quickly learn new technologies and phenomenal attention to detail.

This is a global opportunity where the candidate will have to work with teams in Seattle UK India and China. And as a Data Center Technical Support Technician you are a primary resolver for your support team and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues.



Key job responsibilities
Primary Job function included but not limited to the following:

Support all aspect of a mission critical spare parts pool for server and network equipment
Provide technical support in effective troubleshooting and repairing servers and networks
Support various hardware troubleshooting and replacement
Support Server and networking equipment installation and removal
Support RMA and repair process for all devices
Support technicians in daily works and activities as directed escalation
Directed project work

About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Web Services
Amazon Web Services is the worlds most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust Amazon Web Services robust suite of products and services to power their businesses.

Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- Experience with computer hardware troubleshooting and repair
- 1 years of Linux operating systems experience
- Experience in networking

- Knowledge of server hardware and components
- Knowledge of fiber optic and copper cabling standards testing equipment and troubleshooting methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.