Customer Service Representative- Bilingual (French)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Marcone Appliance Parts Since 1932 Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric Whirlpool Electrolux Maytag Bosch Samsung L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information visit .
The Customer Service Representatives primary responsibility is to maintain ongoing business relationships with the customer base by responding to orders general customer inquiries invoice questions and customer concerns. This role will be responsible for representing the customers needs and goals to ensure the highest level of quality.Bilingual proficiency in English and French required with the ability to communicate clearly and professionally in both written and verbal formats.
Essential Job Duties
- Processes customer requests for pricing information and availability regarding products.
- Processes customer orders for products both in stock and special order.
- Promotes the Marcone value and programs to create strong partnerships with customers.
- Identifies researches and resolves customer issues including computer system billing etc.
- Coaches customers how they can utilize computer systems to assist in resolving problems.
- Responsible for following up on customer inquiries not immediately resolved.
- Provides customers with product and service information and promotes Up-selling.
- Responsible for completing call logs and reports.
- Raises awareness and communicates with management of trends in customer calls.
- Maintains proficiency with company computer systems in aspects related to job such as data entry messaging call logs data notations queue updates batching or other job & office functions and requirements.
- Other duties as assigned. As with any evolving organization the job description is not designed to cover or contain a comprehensive listing of work activities duties or responsibilities. Additional or other duties responsibilities assignments and activities may change or be assigned at any time with or without notice.
Minimum Job Requirements
- High School Diploma or GED equivalent
- Bilingual proficiency in English and French required with the ability to communicate clearly and professionally in both written and verbal formats.
- 2 years prior call center experience in a related field with similar computer requirements
- Knowledge of MS Office applications as needed to satisfactorily perform work assignments Word Excel PowerPoint Outlook SharePoint as well as can learn company enterprise systems as needed.
- Aptitude for mathematical operations and numerical analysis.
- Use computers scanners phone systems and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
Physical Requirements
- 7-10 hours worked per day; up to 40-43 hours worked per week
- Reviewing documents 1-5 hours per day
- Sitting 3-8 hours per day
- Standing 3-6 hours per day
- Using close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
- Using fingers hands and arms to perform office / computer work 6-8 hours per day
- Using hearing to talk listen and use phones 1-6 hours per day
- Using office equipment - computers phones scanners fax machines - 6-8 hours per day
What We Offer:
We care about your well-being from day snapshot of the benefits we provide:
We care about your well-being from day snapshot of the benefits we provide:
- Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day
- Life insurance plus short- and long-term disability coverage
- Paid time off vacation holidays and personal days
- Employee Assistance Program (EAP); Employee discounts and much more
Additional Information
Compensation is negotiable based on education experience and other relevant salary ranges aredeterminedby role level and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These toolsassistour recruitment team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed please contact us at
mSupplyis committed to providing accommodation for people with disabilities. If you require accommodation during the application process please
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
North America’s largest and most trusted supplier of residential and commercial parts for appliances, HVAC, plumbing, commercial kitchens and pool and spa.
