Customer Service Representative Fastfrate Group (Edmonton)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Fastfrate Group is an equal opportunity employer committed to creating a diverse inclusive and accessible workplace. We welcome applications from women visible minorities Indigenous peoples persons with disabilities and all qualified individuals.
If you require an accommodation at any stage of the recruitment process please contact us at emailprotected and we will work with you to meet your needs.
Fastfrate Company Profile:
Fastfrate Group is one of North Americas largest privately owned transportation and logistics providers. Built on innovation speed and reliability our national network connects major North American markets through seamless rail and road solutions giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage warehousing fulfillment and final mile delivery the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.
Being part of the Fastfrate Group offers meaningful career opportunities professional growth and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why youll love working here:
This is your chance to join a team where your work truly makes an this role you will contribute directly to the success of our customers our operations and the Fastfrate Group as a whole. Youll work in a supportive environment that values collaboration problem-solving and continuous learning.
Role Summary:
Reporting to the Office Manager the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking throughout transit and until freight has successfully addition the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers loads.
Hours of Work:Monday to Friday 8:00am4:30pm
Work Arrangement:On-site
Position Type:Union
Employment Status:Permanent
Compensation:Hourly Rate: $23.45
Work Location & Environment:10020-56th Avenue Edmonton AB T6E 5L7;Office environment
Key Accountabilities:
In this role you will:
If you require an accommodation at any stage of the recruitment process please contact us at emailprotected and we will work with you to meet your needs.
Fastfrate Company Profile:
Fastfrate Group is one of North Americas largest privately owned transportation and logistics providers. Built on innovation speed and reliability our national network connects major North American markets through seamless rail and road solutions giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage warehousing fulfillment and final mile delivery the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.
Being part of the Fastfrate Group offers meaningful career opportunities professional growth and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why youll love working here:
- A workplace where you can learn grow and build your career
- A culture that encourages new ideas and continuous improvement
- Supportive leaders who provide guidance while giving you autonomy
- A team-focused environment
- A competitive total-rewards package including group benefits and a company-sponsored retirement savings plan
- Support for professional memberships training and certifications
This is your chance to join a team where your work truly makes an this role you will contribute directly to the success of our customers our operations and the Fastfrate Group as a whole. Youll work in a supportive environment that values collaboration problem-solving and continuous learning.
Role Summary:
Reporting to the Office Manager the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking throughout transit and until freight has successfully addition the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers loads.
Hours of Work:Monday to Friday 8:00am4:30pm
Work Arrangement:On-site
Position Type:Union
Employment Status:Permanent
Compensation:Hourly Rate: $23.45
Work Location & Environment:10020-56th Avenue Edmonton AB T6E 5L7;Office environment
Key Accountabilities:
In this role you will:
- Email communication to external customers shippers and consignees and internal partners such as Driver Coordinators Planners Sales Representatives Traffic and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads inquiry about rates and capacity
- Answer incoming calls and transfer appropriately
- Data entering orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Performs other duties as required
Qualifications
Were looking for someone who brings:
Education & Experience:
If youre interested in joining our team please submit your application through our online career portal. We appreciate all applicants; however only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools which may include artificial intelligence (AI) to support application screening; however all hiring decisions include human review.
Were looking for someone who brings:
Education & Experience:
- Post-Secondary Degree or Diploma
- 1-2 years of prior work experience in Customer Service role(s)
- Experience in the transportation industry is considered an asset
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized enthusiastic professional and a positive team member.
If youre interested in joining our team please submit your application through our online career portal. We appreciate all applicants; however only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools which may include artificial intelligence (AI) to support application screening; however all hiring decisions include human review.
Required Experience:
Junior IC
About Company
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