Technical Support Engineer Wireless Products
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Krakow Lesser Poland PolandJob ID:
R0121937Date Posted:
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
Join Hitachi Energy as a Technical Support Engineer specializing in Wireless Products and play a key role at the intersection of engineering sales postsale consulting and customer this specialistrole you will act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle - from technical presales engagements to postdeployment support. You will work with complex wireless systems contribute to largescale projects with limited oversight and collaborate closely with engineering product management and customer teams to deliver reliable highquality solutions that support critical energy infrastructure.
How You Will Make an Impact
Provide advanced technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
Debug analyze and resolve complex issues to ensure optimal system performance and customer satisfaction
Support product integration configuration and launch activities at customer sites
Prepare and configure devices for demonstrations diagnostics evaluations and technical briefings
Perform remote and onsite service work including equipment assessment and software or hardware upgrades
Utilize Customer Resolution Management tools to track escalate and manage technical issues
Collaborate with R&D QA and product management to improve product quality and customer experience
Represent Hitachi Energy at industry events trade shows and technical conferences
Your Background
BSc or MSc in Telecommunications Computer Science Electronics or a related technical field
3 years of experience in customer support and testing of network or telecommunication systems
Strong knowledge of WiFi standards broadband applications and IP protocols (IPv4/IPv6/TCP/UDP)
Advanced Linux skills and familiarity with databases such as MySQL or Oracle
Excellent communication and interpersonal skills with a collaborative customerfocused mindset
Preferred: Experience with 4G/5G 3GPP specifications field testing debugging tools (Wireshark QXDM) VMware or CRM system
More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.
We can provide more information during the recruitment process.
We are committed to full transparency and compliance with all legal requirements ensuring that every candidate knows exactly what to expect at each stage of the recruitment process.
Once the process is successfully completed we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract you will receive all remaining details of the offer giving you the time and space to review everything carefully.
Applicable only for Poland location align with local law regulations.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Key Skills
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
