Customer Support Specialist

Customer Support Specialist (Fluent Dutch) /month Relocation Package Lisbon / Porto

What We Offer

Salary:gross/month (with accommodation) orgross/month (without accommodation)
154/month meal allowance (net) on a meal card for restaurants and supermarkets
Performance bonus starting from 100/month depending on project
Free shared accommodation in Lisbon (optional)
Flight to Portugal paid by the company
Airport pickup upon arrival
Private health insurance
22 paid vacation days per year
Holiday & Christmas bonuses (paid monthly or twice per year)
Gym discounts and wellness initiatives
Free Portuguese language courses
Access to TP Club with social activities sports events and cultural activities
Discounts with 150 partner brands

About the Role

Join an international customer support team working with well-known global brands such as Nespresso Google Meta TikTok Footlocker LOréal Viaplay Ypsomed Insulet Philip Morris Arval and more.

As a Customer Support Specialist you will help customers via phone email chat or blended support channels.

Your responsibilities may include:

• Assisting customers with orders deliveries or payments

• Solving product or technical issues

• Providing account or platform support

• Handling customer inquiries and complaints

• Meeting service quality KPIs and customer satisfaction targets

No previous experience is required full training is provided.

Training

14 weeks paid training depending on the project.
Training covers systems product knowledge and customer service skills.

After successful completion of the training agreement candidates sign their employment contract.

Working Hours

40 hours per week
8 hours per day 1 hour lunch break
Rotational shifts depending on the project (some projects are MondayFriday)

Breaks include:

• 10 minutes morning break

• 1 hour lunch break

• 10 minutes afternoon break

Location

Lisbon or Porto Portugal

Work locations in Lisbon include offices near Entrecampos and Oriente.

Remote or hybrid work may be available depending on the specific project.

Requirements

EU citizenship
Fluent Dutch (C1 level or higher)
Intermediate English (for training and internal communication)
Secondary education diploma (12 years of completed education)
Clean criminal record
Strong communication skills and customer-focused mindset

Career Opportunities

With over 14500 employees worldwide there are many internal growth opportunities such as:

• Team Leader

• Trainer

• Recruiter

• Quality Analyst

• Project Manager

• Marketing roles

Interested Send your CV to:

Or schedule a call directly: