Infrastructure Engineer III Capacity and Scalability

As an Infrastructure Engineer III in Consumer and Community Banking at JPMorganChase you utilize strong knowledge of software applications and technical processes within the infrastructure engineering discipline. You apply your technical knowledge and problem-solving methodologies across multiple this role you will partner with infrastructure platform teams application development and SRE teams to manage and govern standard processes for planning and monitoring capacity and planning scalability.

Job responsibilities

• Execute the daily activities supporting the standard Capacity process for the critical applications in the line of business.

• Partner with Application and Infrastructure teams to identify potential capacity risks and govern remediation statuses of those risks.

• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation validating outputs and handling operational data according to sensitivity and security requirements.

• Assist partners with recommendations on Capacity plans where needed. Develop and analyze data to create plans for scaling resources efficiently.

• Apply technical knowledge and problem-solving methodologies to projects of moderate scope with a focus on improving the data/systems running at scale; and ensures end to end monitoring of applications.

• Partner with team to deliver improvement opportunities for the process including automating monitoring data views to meet the needs of the stakeholders.

• Drive assessments for ad-hoc events where additional Capacity may be required to ensure systems are ready ahead of time. Drive the daily activities supporting the standard capacity process applications.

• Collect data from Capacity Plannings database infrastructure compile and analyze data produce and deliver accurate and complete capacity reports.

• Provide reporting views and updates to stakeholders reflecting overall status of their portfolios.

• Drive capacity alignment between capacity planning tools and other tools & systems.

• Drive progress across multiple efforts in parallel independently managing priorities and relationships with other teams to effectively deliver results.

  Required qualifications capabilities and skills

• Formal training or certification in infrastructure engineering concepts and 3 years applied experience

• Strong knowledge of infrastructure disciplines such as: hardware networking terminology databases storage engineering deployment practices integration automation scaling resilience and performance assessments. Proven ability to develop infrastructure engineering knowledge of additional domains data fluency and automation knowledge.

• Applies reuse-first AI-assisted approaches to identify recurring capacity risks and improve remediation workflows ensuring changes are validated and aligned to resiliency and security expectations.

• Practical experience with managing or governing technology Capacity or other ITIL processes. Working knowledge of applications infrastructure KPIs (CPU Memory etc.) and monitoring tools.

• Experience with creating and leveraging dashboards (Grafana Dynatrace ELK.) for visualization of data.

• Experience on business intelligence (BI) tools like Microsoft Power BI Qlik Tableau allow users to explore and analyze data from multiple sources.

• Experience managing the lifecycle of cross-functional projects implementing automated equipment and/or integrated systems. Ability to navigate effectively building partnerships with exceptional communication skills.

• Experience improving IT processes to maximize efficiency and create positive user experience.

• Strong knowledge of one or more scripting languages (e.g. Go JavaScript Python etc.)

• Experience on cloud technologies like AWS with and ability to Design develop and deploy secure and scalable cloud infrastructure solutions.

• Experience with process and procedure documentation.