Customer Success Engineer

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.

Frontline operators are responsible for translating strategic objectives into effective this role you will support users and partner organizations throughout onboarding training and key activation milestonesminimizing friction facilitating campaign launches and ensuring new users develop confidence and proficiency on the platform.

Candidates local to the Arlington VA area are highly preferred; remote candidates will be considered on a case-by-case basis

How You Will Contribute

Provide comprehensive onboarding and activation support to users and partner organizations.
Deliver structured live trainings workshops and individualized coaching focused on platform tools workflows and best practices.
Support campaigns product launches and other critical moments by offering realtime assistance and issue resolution.
Identify adoption challenges gather qualitative insights and share informed recommendations with Customer Success and Product teams.
Develop onboarding frameworks templates playbooks and training materials to enable scalable repeatable activation processes.
Serve as a trusted and empathetic guide ensuring new users feel supported and confident as they engage with the platform.

What You Will Bring

2 years in customer onboarding implementation or activation roles with a proven training background.
Excellent presentation and facilitation skills; comfortable delivering both small-group and large-scaletrainings.
Highly empathetic patient and solutions-oriented in customer interactions.
Strong organizational and project management skills; able to manage multiple activations at once.
Experience using LMS webinars presentation software and basic analytics to measure adoption.
Enthusiasm to contribute to Stand Togethers vision and principled approach to solving problems and a commitment to stewarding our culture which champions values including transformation and innovation entrepreneurialism humility and respect.

Stand Out Candidates Will Bring

Experience working with nonprofits civic groups or community organizers.
Willingness to travel for in-person onboarding events or launches.
Experience with CMS systems (Drupal)

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities allowing you to share in the success you help drive.

Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottom-up empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.

We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources inc...