Family Relations Liaison

Children’s Hospitals And Clinics Of Minnesota

Job Location:

Minneapolis, MN - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Bachelors degree in a related field or 7 years equivalent experience working with patients families or clients required
Five (5) years experience working with patients and families in the hospital or health care setting preferred
Knowledge of Joint commission and CMS regulations preferred
Demonstrated public relations/customer service skills
Excellent problem-solving aptitude and conflict resolution skills
Ability to collaborate with stake holders at all levels of the organization in a team environment
Excellent computer skills
Must be able to work independently take initiative and manage workload effectively in a fast-paced environment
Experience working with diverse populations preferred

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employees scheduled weekly hours in relation to the full-time standard. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.

In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.

Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

About Childrens Minnesota

Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .

Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.

Department Overview

Proudly serving as Minnesotas childrens hospital since 1924 Childrens Hospitals and Clinics of Minnesota is the eighth-largest pediatric health care organization in the U.S. Each year Childrens provides care through nearly 13000 inpatient visits and more than 200000 emergency room and other outpatient visits. An independent not-for-profit health care provider Childrens has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services including radiology and laboratory; and special programs in the areas of respiratory cardiology cancer premature birth adolescent development child abuse and addition to our Minneapolis and St. Paul Campuses Childrens also includes Childrens West a pediatric care center in Minnetonka offering same-day surgery as well as diagnostic rehabilitative and developmental outpatient services; Childrens - Roseville an outpatient pediatric rehabilitation center; and Childrens Clinics - Woodwinds pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.

Position Summary

The Family Relations Liaison performs detailed analytical and technical work related to the timely and thorough review and resolution of complex complaints and grievances. Must demonstrate appropriate sensitivity and judgment in complex situations and collaborate effectively with Leadership CMO CNO division chiefs medical staff patient care and department directors managers and staff. This position has system wide responsibility to manage Childrens response to multidisciplinary and quality of care complaints concerning all clinical medical and operational areas and to maintain policies and processes related to patient /family rights and responsibilities. Serves as Childrens primary resource for staff education related to complaint and grievance processing that ensures the most positive outcomes possible which maximizes patient satisfaction minimizes liability risks and complies with internal and external regulations.

As part of risk administration the family relations program manages potential high-risk situations for resolution outside of liability claims works to build and maintain strong positive relationships with families staff and physicians promotes integrated services and helps to create positive experiences for families. Works to promote a culture of accountability with clear structures and protocols for processing and responding to all types of complaints and grievances. This person serves as a liaison to facilitate optimal communication between families staff physicians directors managers other departments and insurance companies. The position is also responsible for documenting patient/family complaint data generating reports regarding complaints tracking data to generate process improvement addition the position supports and coordinates projects in the risk administration department as requested.

Bachelors degree in a related field or 7 years equivalent experience working with patients families or clients requiredFive (5) years experience working with patients and families in the hospital or health care setting preferredKnowledge of Joint commission and CMS regulations preferredDemonstrated ...