Front Desk AgentNight Auditor PART-TIME

Blue Sky Hospitality Solutions

Job Location:

Mobile, AL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and have work experience in the hotel industry wed like to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; There is no set schedule.

We need a Front Desk Agent/Auditor who can work any shift asked of them which includes:

Sunday - Saturday

7am-3pm
3pm-11pm
11pm - 7am (sometimes)

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Maintains customers privacy
Provide information about our hotel available rooms rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services when appropriate
Maintain updated records of bookings and payments
Reports any unusual occurrences or requests to the Front Office Manager or General Manager
Manages and resolves all guest complaints in a professional and courteous manner
Performs other duties as assigned
Performs cleaning duties

Skills

Work experience as a Hotel Front Desk Agent Receptionist or similar role preferred
Experience with the hotel reservation software Opera
Experience with Gmail Microsoft Office Suite (Word Excel)
Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
Proper telephone etiquette
Understanding of how travel planning websites operate like Expedia Priceline Booking and
Engaging and Professional Customer Service Attitude
Excellent communication and organizational skills toward the public hotel staff and management

We are:

Detail-oriented -- quality and precision-focused
Innovative -- innovative and risk-taking
Aggressive -- competitive and growth-oriented
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional stable strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative

Job Type:

Part-time

Pay:

From $14.00 per hour

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Night shift
Overnight shift
Weekends as needed

Ability to commute/relocate:

Mobile AL 36619: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Hotel experience: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Required Experience:

Unclear Seniority