Program Manager- WTCE
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Program Manager serves as a student-centered case manager for all programs within the department guiding prospective and current students through the full lifecycle of enrollmentfrom initial inquiry and application through program selection funding identification registration and completion. This position exercises independent judgment and decision-making in planning coordinating and delivering student enrollment and support services. The role proactively identifies student needs determines appropriate interventions and coordinates with cross-functional support teams to ensure timely effective and equitable student support. The position also plays a key role in tracking and reporting student performance related to employment and workforce outcomes.
Essential Duties And Responsibilities
Serve as the primary point of contact and case manager for prospective and enrolled students across all department programs. Provide high-touch student-centered advisement to help applicants identify appropriate program pathways aligned with career goals readiness and eligibility. Guide students through the entire enrollment process including application pre-screening funding options and registration. Identify and explain funding and financial support opportunities (e.g. scholarships grants workforce funding) and support students in completing required documentation. Conduct proactive follow-up calls emails and CRM outreach to support applicant progression and increase conversion from inquiry to registration. Coordinate and conduct program tours information sessions orientations and graduations to support recruitment and program trainers. Monitor student progress throughout the enrollment pipeline and program lifecycle intervening as needed to address barriers to persistence and completion. Maintain comprehensive and accurate student records in the Customer Relationship Management ( CRM ) system documenting all student interactions and case notes. Track applicant enrollment retention completion and employment outcomes to inform recruitment and student success strategies. Generate and analyze enrollment and student success data to support operational planning grant reporting and continuous improvement efforts. Coordinate pre-screening requirements and ensure compliance with external regulatory or credentialing agencies. Support classroom lab and instructional logistics related to enrollment growth and student experience. Attend the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Complete all required training and professional development sessions sponsored through Texas Southmost College ( TSC ). Serve on committees as appropriate and as appointed by supervisor. Working hours may include evenings holidays or weekends depending on deadline requirements and special events. Performs other duties as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
The Program Manager serves as a student-centered case manager for all programs within the department guiding prospective and current students through the full lifecycle of enrollmentfrom initial inquiry and application through program selection funding identification registration and completion. This position exercises independent judgment and decision-making in planning coordinating and delivering student enrollment and support services. The role proactively identifies student needs determines appropriate interventions and coordinates with cross-functional support teams to ensure timely effective and equitable student support. The position also plays a key role in tracking and reporting student performance related to employment and workforce outcomes.
Essential Duties And Responsibilities
Serve as the primary point of contact and case manager for prospective and enrolled students across all department programs. Provide high-touch student-centered advisement to help applicants identify appropriate program pathways aligned with career goals readiness and eligibility. Guide students through the entire enrollment process including application pre-screening funding options and registration. Identify and explain funding and financial support opportunities (e.g. scholarships grants workforce funding) and support students in completing required documentation. Conduct proactive follow-up calls emails and CRM outreach to support applicant progression and increase conversion from inquiry to registration. Coordinate and conduct program tours information sessions orientations and graduations to support recruitment and program trainers. Monitor student progress throughout the enrollment pipeline and program lifecycle intervening as needed to address barriers to persistence and completion. Maintain comprehensive and accurate student records in the Customer Relationship Management ( CRM ) system documenting all student interactions and case notes. Track applicant enrollment retention completion and employment outcomes to inform recruitment and student success strategies. Generate and analyze enrollment and student success data to support operational planning grant reporting and continuous improvement efforts. Coordinate pre-screening requirements and ensure compliance with external regulatory or credentialing agencies. Support classroom lab and instructional logistics related to enrollment growth and student experience. Attend the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Complete all required training and professional development sessions sponsored through Texas Southmost College ( TSC ). Serve on committees as appropriate and as appointed by supervisor. Working hours may include evenings holidays or weekends depending on deadline requirements and special events. Performs other duties as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
