Patient Coordination Supervisor

AFC Urgent Care PortlandVancouver

Job Location:

Tigard, OR - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

*WE DO URGENT CARE DIFFERENTLY - Come See How!**

WHY YOULL LOVE IT HERE

A Culture That Actually Cares:teammates whove got your back leaders who listen and zero bureaucracy. We believe in collaboration not competition!
Team Performance Bonus:When the team thrives you share in the success! Monthly performance bonuses more than just a pat on the back
On-Demand Care:Immediate Care for Injuries Illness Primary Care and Wellness.

This is an on site position in our Tigard Headquarters Office

Summary: The Patient Coordination Supervisor provides the Tigard HUB employees with an exemplary role model to both externs and other Administrators within the organization. These experienced Administrators will provide leadership and support to other staff members while on duty. This position is integral in pushing the organization to meet company goals by teaching and encouraging fellow staff members as well as completing key projects delegated by the Operations Manager.

WHAT YOULL DO

Team Leadership

Coach train and encourage other Hubsters
Refer performance issues to management
Properly train and provide example as to how other staff must perform to reach goals

KPIs:

Bonus KPIs

Be aware of the KPI performance: Call volume expectation registration level expectations
Be a leader in helping with meeting KPIs

Other operational indicators

Follow opening and closing tasks and checklists
Track daily billing audits and address issues to management

Customer Service:

Be an example to other Admins by exhibiting proper customer service skills
Greet patients over the phone with empathy clarity and professionalism
Guide patients through online registration and ensure forms are completed accurately in our EMR
Schedule patient appointments: includes urgent care Occupational Health and Workers Comp cases with attention to accuracy and protocol

Team Work:

Be a role model to other staff on proper communications between staff members to include providers as well.
Fill in as a position when team Calls out unexpectedly.

Trainings:

Help with continuous assessment of clinic support staff training needs.

HUB Flow:

Ensure coordination and collaboration with all staff for proper patient flow on phones and scheduling of appts

Other action Items

Run monthly report to show # calls in vs answered
Spot check 3 EOC from each clinic each day to see full completion & accuracy. Non Covid or FFS
Arrange coverage with HUB employees for vacation or call outs.
Monitor Attendance and call outs as well as tardies. Write ups need to be issued when appropriate
Need to conduct 15 1:1s with each team member no longer than 15 min.
Continue to go over and update rules and regs of the HUB Document that exists in Google Sheets
Set expectations with new hires. Set passwords and all log ins upon training
Monitor of the switchboard and how to utilize the queues and who is appropriately logged in

SCHEDULES THAT WORK FOR LIFE
Full-Time 40 hours/week.

Set shifts no guessing game
- Mon - Fri 7a-3:30p

LOCATION

AFC Urgent Care - Headquarters - This is not a remote position
8060 SW Pfaffle St Tigard OR 97223

WHAT WERE LOOKING FOR
We want customer service-driven friendly detail-oriented team members who bring a positive energy have good communication skills excellent phone etiquette and can work independently to serve the needs of our patients over the phone.

Youll need:

At least 1 year of experience in a medical office or healthcare setting required
At least 1 year of experience working with health insurance plans required
At least 1 year of supervisory experience required
Experience with EMR systems preferred
Excellent verbal and written communication skills
A knack for multitaskinghandling phones emails and faxes like a pro

PAY & PERKS

$24-$27hr (based on experience)
Monthly team performance bonuses
3 weeks of paid time off
401k at 1 year with a 3% Employer Contribution after 1 year
Healthcare plans for you and your family through AFC
Supportive non-toxic work culture that celebrates wins!

OUR CORE VALUES

Commitment- Commitments are clearly made and met
Health- Healthy living for everyone is promoted through sustainable and responsible behaviors
Excellence- Excellence in everything we do
Celebrate- Celebrate wins - both small and large
Trust- Trust builds teamwork through vulnerability and respect

READY TO APPLY
If you want to grow your medical career while being part of something real apply now and lets chat!

SAFETY & WELLBEING

Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager

*WE DO URGENT CARE DIFFERENTLY - Come See How!**WHY YOULL LOVE IT HEREA Culture That Actually Cares:teammates whove got your back leaders who listen and zero bureaucracy. We believe in collaboration not competition!Team Performance Bonus:When the team thrives you share in the success! Monthly perfor...