Director, Inside Sales

Important to note that this role will be based out of the DC area and must be willing to relocate to be in office 5 days a week.

The Director Inside Sales is responsible for leading and scaling inside sales call center operations with a focus on revenue generation lead conversion and sales productivity. This role requires a strategic data-driven leader with experience managing high-volume inside sales teams optimizing dialing performance and driving measurable revenue outcomes through outbound and inbound sales channels.

The Director will oversee the call centers inside sales confirmation and dispatch teams to maximize sales performance through effective coaching sales process optimization and data-driven decision-making. This role partners closely with the executive team to ensure alignment with the companys vision mission and strategic goals and reports directly to the SVP of Call Center Operations.

What Youll Do

• Develop and execute high-volume inside sales dialing strategies designed to maximize contact rates appointment conversions and revenue per lead.

• Align inside sales initiatives with company revenue objectives in partnership with senior leadership.

• Oversee daily operations of inside sales teams ensuring strong speed-to-lead high contact rates appointment set percentages and quality lead conversion.

• Drive a high-performance sales culture through clearly defined revenue KPIs sales dashboards and ongoing coaching for managers and frontline sales agents.

• Monitor and optimize dialer performance call cadence strategies and CRM analytics to improve agent productivity and sales outcomes.

• Ensure compliance with all regulatory requirements (TCPA DNC) while maintaining aggressive sales outreach strategies.

• Partner cross-functionally with Sales Marketing and Technology to improve lead quality segmentation strategies scripting and sales enablement tools.

• Identify and implement sales process improvements automation and technology enhancements to increase agent efficiency and revenue per lead.

• Collaborate closely with Field Sales leadership to ensure appointment quality translates into closed revenue.

• Recruit develop and mentor high-performing inside sales leaders and managers while building scalable coaching frameworks for frontline agents.

• Maintain an active presence on the call center floor reviewing sales performance call quality and conversion metrics while driving accountability through weekly performance reviews.

• Champion change management initiatives and lead the adoption of new sales technologies dialing strategies and performance management tools.

What Youll Bring

• Bachelors degree required; MBA or equivalent preferred.

• 8 years of progressive inside sales or call center leadership experience including 5 years leading high-volume outbound sales teams.

• Proven track record of driving revenue growth through inside sales operations including improving contact rates appointment set rates and lead-to-sale conversion.

• Hands-on experience managing large inside sales teams in a quota-driven call center environment.

• Proficiency with dialer management systems and CRM platforms (e.g. Five9 Nextiva RingCentral) with experience optimizing dialing strategies and agent productivity.

• Strong analytical and problem-solving skills with the ability to translate sales data into actionable performance strategies.

• Excellent communication and leadership skills with the ability to influence cross-functional partners.

• Experience in industries such as home improvement home services healthcare retail or other high-volume consumer sales environments.

• Strong background in business intelligence and reporting tools used to track sales performance and agent productivity.

• Ability to manage multiple priorities in a fast-paced high-growth sales environment.

About Renuity

Renuity headquartered in Charlotte NC is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust innovation and customer-first service.

To learn more visit Renuitys About Us page.

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Director