Customer Service Representative
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Job Location:
Sparks, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What does a cell phone in your pocket a spaceship and an electric vehicle have in common
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown WI.
This is an exciting time to be a part of Ellsworth come join our team!
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor manufacturer and packager of adhesives used by cell phone medical device space/aerospace and electric vehicle industries!âClick here to see our state-of-the-art facility and distribution center and learn more about our business and here to find out more about the industries we serve and here to learn about our consumer and manufacturing divisions.
You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.
RESPONSIBILITIES
- Processes incoming requests via chat phone web or Customer Relationship Management System (CRM) for orders quotes product inquiries expedites and Return Material Authorizations (RMAs) proficiently without regular assistance
- Works with internal teams with a high sense of accountability and urgency such as purchasing shipping and credit in order to provide customer updates
- Follows detailed contract review/audit guidelines on order entry
- Executes customer sample requests and processes order updates and changes
PERKS & BENEFITSâ
As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!âClick Here for a summary of Employee Benefits.â
QUALIFICATIONS
- 3 years of professional customer service experience.
- High School diploma or equivalency required. Associatesdegree preferred.
- Demonstrated proficiency in keyboarding skills - ability to type approx. 45 words per minute
- Experience with business tools such as SharePoint MS Teams Windows Operating Systems
- Basic to intermediate excel skills preferred
- Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms including chat functionality preferred
- Consistently demonstrates approachability with team members and is team oriented.
#SCD
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Welcome to Ellsworth Adhesives online store. Distributor of adhesives, sealants, coatings, encapsulants, dispensing supplies & equipment, and much more!
