Business Services Supervisor

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

What Youll Do

• Manage a team of analysts performing operations various sub-streams of SSM related to the context of business services and operations

• Monitor and track daily processes and identify bottlenecks or inefficiencies that can be improved

• Address complex customer complaints or technical issues that frontline staff cannot resolve

• Relay updates from upper management to the team and voice team concerns back up the chain of command

• Establish framework KPIs and standards for monitoring operations

• Work together with automation and reporting team IT and other continuous improvement teams in developing standardized reporting tools and dashboards to enhance customer experience

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes.

• Utilize your process improvement system implementation and project management skills to innovate deliver solutions and contribute to global projects that impact the results of the company.

• Develop and present training materials to a global audience.

• Report-out on teams performance to the leadership on a regular basis.

Your Skills & Abilities (Required Qualifications)

• Minimum 10 years of professional experience in leading business operations or related field

• A Bachelors Degree in Business Management Sales & Marketing or a related field

• Demonstrated experience as a people leader

• Knowledge with CRM tools such as Salesforce

• Strong client service skills ability to listen and action the voice of the customer.

• Excellent written and verbal communication skills

• Highly proficient in Microsoft Office applications

What Will Give You A Competitive Edge (Preferred Qualifications)

• Demonstrated ability to work cross-functionally in an internal or external consulting role with proven ability to effectively execute projects and deliver results.

• Detail oriented with strong business acumen and experience in evaluating financial measurements and project results.

• Affinity with technology and/or familiarity with analytics tools and techniques

• Highly motivated and willing to learn and take on new challenges.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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