Job Description Summary

Job Description

Site Overview

Established in 2000 the John F. Welch Technology Center (JFWTC) in Bengaluru is our multidisciplinary research and engineering center. Engineers and scientists at JFWTC have contributed to hundreds of aviation patents pioneering breakthroughs in engine technologies advanced materials and additive manufacturing.

Roles & Responsibilities

1. Housekeeping Management

• Own campus housekeeping strategy and standards defining service levels visual standards and an improvement roadmap aligned to GEs Safety Quality Delivery and Cost priorities.
• Lead and govern housekeeping vendors setting performance expectations reviewing SLAs and KPIs and driving structured performance reviews and corrective actions.
• Optimize manpower and resourcesthrough effective deployment mechanization and process improvements while maintaining or enhancing service quality.
• Establish and refine SOPs and audit frameworksfor all area types (offices labs/non-production areas common areas washrooms cafeterias reception outdoor seating etc.) and ensure consistent execution on the ground.
• Ensure EHS and statutory compliancein all housekeeping activities including safe chemical handling PPE usage wet-floor and work-area signage storage and work-at-height practices; drive closure of audit and inspection findings.
• Use data and MIS(complaints inspection scores SLA adherence cost trends) to drive decisions and implement measurable continuous improvement initiatives.
• Act as strategic partner to site leadershipon hygiene and housekeeping matters anticipating risks and shaping services to support business continuity and employee experience.

2. Events Support

• Provide end-to-end governance for facilities and housekeeping support to internal events leadership visits customer events town halls trainings and employee engagement activities.
• Engage early with senior stakeholders(business HR Communications leadership) to translate event objectives into structured facilities support plans covering logistics layout signage safety and housekeeping.
• Develop and standardize event playbooks and templatesfor key event types and spaces ensuring predictable quality compliance and efficient use of resources.
• Coordinate cross-functional support(security IT/AV catering transport admin) to ensure end-to-end readiness of venues and approach areas.
• Oversee risk and safety management for events ensuring compliance with EHS norms capacity and crowd management emergency access and safe temporary installations.
• Lead post-event reviewswith organizers and stakeholders capture feedback and drive systemic improvements to continuously elevate event delivery and visitor/employee experience.

3. Recreational Centre & Employee Experience

• Oversee the employee recreational centreas a key employee experience asset ensuring safe well-maintained and compliant facilities.
• Define and govern usage policies and schedulesfor recreational areas and equipment balancing accessibility asset protection and operational needs.
• Partner with HR and site leadershipto support engagement programs and events using recreational spaces ensuring readiness service quality and positive user experience.
• Plan and drive minor upgrades and improvementsto recreational amenities to enhance wellbeing and utilization.

4. Transport & Taxi Management

• Oversee employee transport and taxi servicesfor the campus ensuring safe reliable and timely movement of employees visitors and leadership.
• Define service standards routes and operating normsfor transport and taxi operations in collaboration with security EHS HR and business stakeholders balancing service quality safety and cost.
• Lead transport vendor management including SLA/KPI definition performance reviews incident management and invoice validation.
• Monitor utilization service levels and coststhrough regular MIS and dashboards; drive optimization of routes schedules and fleet mix.
• Ensure compliance with legal regulatory and company requirements including driver conduct vehicle documentation safety equipment and incident reporting and closure.

5. Soft Services Vendor Management & Governance

• Lead end-to-end soft services vendor managementacross housekeeping recreational centre transport/taxi and related services ensuring delivery against defined SLAs and KPIs.
• Conduct structured vendor governance routines including periodic reviews joint improvement plans and performance escalation/recognition.
• Review and validate vendor invoices ensuring alignment with scope actual services delivered.
• Support vendor selection and renewal processes including drafting scopes of work participating in technical/commercial evaluations and managing transitions.
• Identify and drive cost optimization opportunitiesthrough service redesign consolidation productivity improvements and market benchmarking.

6. Compliance Governance & Stakeholder Management

• Ensure all soft-services activities complywith safety health environmental statutory and internal policy requirements.
• Maintain accurate records and documentationfor inspections audits incidents CAPA and statutory requirements.
• Support and represent soft services in internal and external audits presenting performance risks and improvement actions to auditors and site leadership.
• Act as single point of contact for usersfor soft services (housekeeping events recreation transport) managing service requests and complaints through to closure with transparent communication.
• Prepare and publish periodic MIS and dashboardson service levels complaints costs vendor performance transport utilization and improvement initiatives.
• Proactively identify and drive process and cost improvement opportunities working closely with EHS HR security finance procurement and business teams.

Ideal Candidate:

Should have experience in housekeeping events transportation.

Qualifications & Experience

• Degree/diploma in Facilities Management Hospitality Real Estate or related field.
• Approximately15 years of experiencein facilities/soft-services management preferably in large campus corporate industrial or technology environments.
• Proven experience inmanaging housekeeping events recreation and transport servicesthrough third-party vendors.
• Strong understanding ofEHS statutory and regulatory requirementsrelated to soft services and transport.
• Demonstrated ability tomanage vendors through SLAs and KPIs lead governance routines and drive continuous improvement.
• Experience instakeholder managementwith senior leadership EHS HR security and business teams.

Desired Qualification:

• Leadership & Governance: Ability to set standards drive accountability and lead cross-functional and vendor teams.
• Customer & Employee Experience Focus: Strong orientation to service quality responsiveness and stakeholder satisfaction.
• EHS & Compliance Mindset: Deep respect for safety health and environmental norms in all soft-services activities.
• Analytical & Data-Driven: Comfortable using MIS KPIs and trends to drive decisions and improvements.
• Vendor & Commercial Acumen: Skilled in contract understanding SLA/KPI management and invoice/cost review.
• Planning & Execution: Strong in planning prioritization and execution of multiple parallel activities and events.
• Communication & Influence: Ability to engage with leadership and frontline teams articulate expectations and influence outcomes.

At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.

Additional Information