General Manager, Nordics
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID:43460
Location:Gothenburg: Johan Willins Gata 6
Position Category:Management
Position Type:Employee Fixed Term
IR35 Status:custIR35
To lead LRQAs Inspection and Assessment business in Nordics and Baltics delivering commercial growth operational excellence and strategic transformation. This role is accountable for P&L performance client satisfaction and team capability across both service lines.
The successful candidate will be a commercially astute performance-driven leader who proactively identifies market opportunities drives cross-functional collaboration (especially with Sales) and builds a culture of accountability and continuous improvement.
Commercial Leadership
- Own and deliver the P&L with clear accountability for revenue margin and cash targets.
- Partner with Sales to co-develop and execute commercial strategies including pricing pipeline conversion and strategic account planning.
- Proactively identify and pursue growth opportunities across sectors services and partnerships.
- Deliver performance reviews with clarity and rigour using data to drive accountability and improvement.
Strategic and Operational Execution
- Develop and implement a 3-year strategic plan aligned with LRQAs global strategy and local market dynamics.
- Lead operational planning and resource optimisation to ensure efficient compliant and client-centric service delivery.
- Drive digital transformation and innovation across both Inspection and Assessment to enhance value and scalability.
Client and Market Engagement
- Represent LRQA externally building relationships with key clients regulators and industry bodies.
- Lead service recovery and quality improvement initiatives in collaboration with Technical & Quality teams.
- Deepen client relationships through proactive engagement solution development and strategic account management.
People and Culture
- Build and lead a high-performing commercially aware team through effective recruitment coaching and performance management.
- Foster a culture of ownership agility and client-centricity across all levels of the organisation.
- Champion employee engagement and talent development ensuring succession readiness and capability growth.
Cross-Functional Collaboration
- Work closely with Client Operations to ensure seamless delivery and operational excellence.
- Collaborate with Product and Technical teams to support new service development and capability building.
- Influence global processes and tools to improve customer experience and service delivery.
Success Behaviours & SMART Measures
Behaviour | Expectation | SMART Measure |
Commercial Acumen | Translates strategy into profitable growth | Achieve YoY revenue growth |
Performance Leadership | Holds teams accountable with clarity and fairness | 100% of direct reports receive quarterly performance reviews with documented outcomes |
Proactive Market Scanning | Identifies and acts on new opportunities | Minimum 3 new commercial opportunities initiated per quarter with pipeline tracking |
Client Centricity | Builds strong lasting client relationships | 90% client retention rate and 10% NPS improvement YoY |
Collaboration | Works cross-functionally to deliver results | Joint planning sessions with Sales and Client Ops held monthly with action plans |
Change Leadership | Drives transformation and innovation | At least 2 digital or process innovations implemented annually with measurable impact |
People Development | Builds capability and succession | 90% of team with development plans; 1 internal successor identified for key roles |
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).
Copyright LRQA 2021. All rights of Policy.
Required Experience:
Director
